Sheriff's Support Specialist II - Sheriff's Office

Clark County, Washington•Univeter, GA

2d•$26 - $33•Hybrid

About The Position

The Clark County Sheriff’s Office is recruiting for Sheriff’s Support Specialist positions. Sheriff’s Support Specialist II's perform a variety of duties to facilitate the criminal justice process, including entering critical information in state & national crime databases, interpreting court orders, disseminating information, and managing records. These positions process and maintain a variety of confidential physical and digital records by examining, verifying, coding, analyzing, and routing. These positions are also responsible for complex support functions which require in-depth expertise and the use of various computer applications. The Sheriff's Office welcomes people of color and members of the LGBTQ+ communities to enhance its work force and to better reflect the diversity of the community. These are full-time, regular, non-exempt, union-represented (Sheriff’s Office Support Guild) positions. Since the Sheriff's Office is a 24 hour/7 day a week operation, these positions will work day, swing, and graveyard shifts that support law enforcement. Assignments and scheduling are based on a seniority bidding process. Hybrid remote schedule possible after a certain level of training is achieved. Support Specialists in the Sheriff’s Office are governed by State Civil Service laws, which require specific recruitment and testing procedures. This recruitment will be used to create one-year eligibility lists to fill current and future positions within the Sheriff’s Office.

Requirements

High school diploma or GED required
Two years of clerical or administrative support experience
Proficiency with MS Word, Outlook and Excel, plus significant exposure to other applications including spreadsheet and database management systems
United States' Citizen or Lawful Permanent Resident at the time of appointment
Excellent customer service skills
Outstanding organizational and multi-tasking skills
Knowledge of Situational problem-solving based on guidelines, processes, and procedures
Knowledge of Legal terminology and definitions
Knowledge of Information data entry and quality control
Knowledge of Pertinent federal, state, and local laws which pertain to the Public Records Act, possession of firearms, records retention, and various types of court orders
Knowledge of Basic personal computers and software
Knowledge of Functions and terminology used by the law and justice system
Knowledge of Cashiering and some basic bookkeeping
Ability to Work varying shifts in a 24-hour operation including day, swing, and graveyard shifts
Ability to Read, interpret, apply, explain, and adhere to rules, regulations, policies, and procedures
Ability to Analyze and interpret requests for records
Ability to Apply substantial attention to details
Ability to Obtain a Central Computerized Enforcement Service System (ACCESS) Level II Certification within 6 months of employment
Ability to Speak and Write English effectively
Ability to Operate a personal computer and appropriate software
Ability to Work in a manner consistent with the Clark County Sheriff’s Office principles
Ability to Maintain confidentiality

Nice To Haves

Successful completion of post-secondary education or training in office principles and practices can be substituted for the two years of experience (45 credit hours for each year)
Experience involving significant interactions with the public, law and justice agencies, and other local government preferred
In some positions, the incumbent may be required to possess or be able to obtain a valid driver’s license
Candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic and socio-economic backgrounds are highly encouraged.

Responsibilities

Performs accurate entry of critical and sometimes sensitive information into various databases by closely following established processes and procedures to include compliance with the requirements of state and federal authorities.
Applies non-standard knowledge of general office practices and functions to use discretion and independent judgement required in selecting and applying the appropriate guidelines, references, and procedures with minimal supervision.
Operates at a high level of independent judgement, ability to handle complex problems, and a significant amount of interpretation.
Operates standard office equipment to include various video and audio software for the purpose of review.
Submits, updates, and/or deletes data files on local, state, and national electronic records as appropriate to provide and maintain accurate case files, records, and logs of law enforcement information such as: stolen/recovered/impounded properties, missing or wanted persons, weapon purchases and permits, restraining orders, warrants, booking/arrest/release data, dispositions of court actions, and criminal history access.
Transmits, originates, receives, and routes teletype messages on behalf of the Sheriff’s Office and other local law enforcement agencies.
Assists with coordination of prisoner transports into the county, to other states and nationally.
Provides customer service over the phone, in person and through other forms of communication.
Performs support to various internal units and external departments as well as other local and state agencies to include the citizens of the community.
Responds to requests from the public in accordance with public disclosure laws.
Processes various high level, priority requests using organizational and multi-tasking skills.
Work and act as a team player in all interactions with other agency and county employees.
Always provide a high level of customer service.
Project and maintain a positive image with those contacted in the course of work.
Develop and maintain collaborative and respectful working relationships with team members and others.
Consistently provide quality service.
Maintain regular and dependable attendance.
Maintain confidentiality.
Collaboratively transition in-progress work to the next shift.