Sheriff'S Office - Customer Relations Specialist

County of El Paso•Tx 79938, TX

15h•Onsite

About The Position

The Customer Relations Specialist under general supervision provides clerical, administrative, and/or cashier support to a specific County office or department. This designation is distinguished from the Office Assistant classification by greater work complexity and broader work activities. The role involves serving as the initial point of contact for inquiries and complaints, researching information, ensuring compliance with regulations, handling payments, and maintaining records. Depending on the assignment, duties may include notarizing documents, certifying documents, providing information to the public and media, performing criminal searches, assisting with vehicle registration, processing various registration applications, operating the Registration and Title System, and potentially working with inmate accounts or traveling to satellite branches.

Requirements

High school diploma or equivalent and two (2) years of office/customer service with one (1) year cashier experience; Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Knowledge of cashiering and bookkeeping practices, policies, and procedures.
Knowledge of customer service/public relations practice and procedures.
Knowledge of English usage, office methods, adding machines, computer procedures and equipment including filing systems.
Ability to learn the organization, procedures and operating details of the County department to which assigned.
Ability to pay attention to detail and meet established deadlines.
Ability to perform routine calculations to count currency, make change, and prepare daily cash reports.
Ability to perform word processing and data entry.
Ability to perform routine clerical work including maintenance of appropriate records and preparations of general reports.
Ability to verify and cross check files and data.
Ability to maintain confidential records and reports.
Ability to be tactful and diplomatic in dealing with the public, members and government officials.
Ability to operate a personal computer and various software applications.
Ability to conduct mathematical calculations.
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain cooperative and effective relationships with those contacted during the course of work.
Pass a background investigation.
Demonstrate regular and reliable attendance.
Work well with others and participate fully in a team oriented environment.
Interface with other employees and customers in a courteous and respectful manner.
Maintain strict confidentiality.
Project positive support of their department and all county organizations at all times.
Maintain and enhance the County’s commitment to customer service excellence.

Nice To Haves

May require Deputy Clerk deputizing.
May require AOP certification.
May require or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.
May require bilingual in Spanish.
Typing speed of 45 words per minute.

Responsibilities

Performs administrative and clerical tasks.
Performs data entry.
May process billings and receive payments.
Balances receipts with cash, credit cards, etc.
Processes mail.
Establishes and maintains files and records.
Serves as the initial point of phone, email, or personal contact for participants, outside agencies, other County departments, and the general public concerning inquiries or complaints about a specific program and/or its services.
Researches information and makes appropriate referrals for assistance.
Researches and analyzes manuals, regulations, and laws to ensure compliance with established procedures and resolves problems pertaining to customers concerns.
Ensures proper documentation is provided by the customer in order to process requests.
Receives appropriate fees and ensures that all information on check(s) is in compliance with check acceptance policy.
Records all pertinent information in order to cross reference transaction with valid identification and receipts.
Evaluates and ensures proper documentation.
Is responsible for handling large amounts of money and balancing daily monies (cash, checks, and credit card transactions) to receipts at close out.
Provides information to customers on all phases of service provided.
Maintains confidentiality.
Reports any equipment maintenance needs for appropriate action.
Trains on processes.
Ensures work stations are stocked with forms and necessary documents.
Substitutes, if assigned, during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations.
Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts.
Creates a high quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills.
Notarizes documents (depending on area assigned).
Certifies documents (depending on area assigned).
Provides informational material to news media and general public (depending on area assigned).
Performs criminal searches for customers and agencies as required (depending on area assigned).
Provides routine information and assistance pertaining to vehicle registration procedures, laws, rules and/or regulations; refers customers to appropriate source for complex problems or questions (depending on area assigned).
Examines, processes and/or rejects applications related to registration, such as: Renewals, temporary permits, placards, plate/sticker replacements, Internet renewals, registration exchanges, machinery plates, etc. In addition, duplicate receipts, motor vehicle inquiries, non-title trailers and process mail-in requests; to ensure compliance with departmental regulations and state registration laws (depending on area assigned).
Ensures proper identification, proof of financial liability, and when applicable, a Vehicle Identification Report (VIR) are presented at time of vehicle registration(s), as well as verifying each transaction thru the ARC system for delinquent fines (depending on area assigned).
Processes registrations (depending on area assigned).
Operates Registration and Title System (RTS) terminal from the State Motor Vehicle Department's database to retrieve information and process motor vehicle related applications (depending on area assigned).
Required to attend in-house classes and seminars conducted by the County Tax Assessor Collector, Texas Department of Motor Vehicles and other agencies, regarding changes in the rules, laws, regulations and procedures (depending on area assigned).
Ensures information is correct on application and processes the application for customers (depending on area assigned).
Verifies and processes e-file with fees under time restrictions; opens cases and prints copies of documents needed for the specific service providing (depending on area assigned).
Performs searches for arrests or warrants (depending on area assigned).
Issues agent numbers are issued in accordance with state regulations (depending on area assigned).
Files subpoenas (depending on area assigned).
Serves as liaison between the office and internal and external entities (depending on area assigned).
Schedules requests records requested by the public and ensures supporting documentation (depending on area assigned).
Index's documents recorded by the department (depending on area assigned).
Ensures compliance with state, internal and external agencies laws and regulations (depending on area assigned).
Applies regulated fees (depending on area assigned).
Requests, transfers, and checks out/in files and delivers to courts as required (depending on area assigned).
Conducts inventory of supplies and files (depending on area assigned).
Clears and releases dockets as directed (depending on area assigned).
Places restrictions on inmate accounts (depending on area assigned).
Provides inmates with balances on accounts (depending on area assigned).
Releases funds as appropriate (depending on area assigned).
Deals with foreign currency (depending on area assigned).
May be required to travel to satellite branches when assigned or at times, on very short notification.
May be required to work more than 40 hours a week, including after normal business hours, weekends, and/or holidays.
Performs such other related duties as may be assigned.
Maintains a safe and healthy work place environment.
As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor.