Shelter Team Associate

Rescue Mission of Roanoke Inc.•Roanoke, VA

2d•Onsite

About The Position

The Emergency Shelter Team serve to minister to individuals in crisis who seek emergency shelter at the Rescue Mission. The Shelter Team is committed to embodying compassion and understanding while helping hurting people in Jesus name. They serve individuals who seek emergency shelter by providing intentional services related to a safe, secure and comfortable nights rest. These services include chapel services, overnight laundry, the opportunity to take a shower and shelter while sleeping. Shelter Team Associates provide guidance and support to the shelter guests to ensure processes are followed for safe and secure environment for everyone. They monitor as extra support during chapel services and meals. They make rounds of the facility and grounds including room checks and promoting a healthy environment for guests, volunteers and team members. Administrative duties include accurate data input of records/documents, inspections, incident reports, medication distribution, phone calls, supply maintenance. Our goal is to meet unmet needs while providing a safe and secure environment by building healthy relationships with our guests and our team. Assist volunteers and/or interns to include training. All Rescue Mission of Roanoke team members may be asked to complete other duties as assigned by the leadership/management. The expectation is to complete these assignments as requested.

Requirements

Possess a sincere love of Christ and maintain a Christian walk that is evident of that love.
Willing to adhere to The Rescue Mission of Roanoke’s Code of Ethics.
Demonstrates a genuine interest in the safety and well-being of our guests and team members.
Strong work ethic and commitment to work as scheduled to include holidays and weekends as assigned.
Strong listening, as well as written & verbal communication skills to execute instructions, keep others informed and exhibit professionalism.
Demonstrated attention to detail/strong organizational skills to assist with multiple daily assignments and special projects.
Working knowledge of Microsoft Office, Gmail, basic grammar.

Nice To Haves

Experience working with individuals living with mental health and substance use disorder.
Desire to minister to and love those who need help and Jesus Christ.
Patient and compassionate presence.
Previous experience with conflict resolution techniques.

Responsibilities

Provide guidance and support to shelter guests to ensure processes are followed for a safe and secure environment.
Monitor as extra support during chapel services and meals.
Make rounds of the facility and grounds, including room checks, and promote a healthy environment for guests, volunteers, and team members.
Perform administrative duties including accurate data input of records/documents, inspections, incident reports, medication distribution, phone calls, and supply maintenance.
Assist volunteers and/or interns, including training.
Complete other duties as assigned by leadership/management.