Shelter Support Staff - SoDo

Salvation Army Careers • Seattle, WA

1d • Onsite

About The Position

The Shelter Support Staff member completes assigned tasks such as scheduling client intakes by telephone referral, conducting client interviews, processing guest intake data, and conducting security rounds. The role works closely with participants in the King County Shelter Program, providing basic needs and services and de-escalating negative client interactions. The position receives daily supervision from the King County Shelter Program Manager, Supervisor, or designated assistant.

This is a regular, full-time, non-exempt, on-site position at the SoDo shelter in Seattle, Washington. The listed schedule is Friday through Tuesday, 2:00 p.m. to 10:30 p.m. Pay is $26.05 per hour for the assigned swing shift, including a $1.00 shift differential; the stated base rate is $25.05 per hour. Applicants must be available for in-person interviews in Seattle.

The work takes place in a shelter and housing work area. It may involve exposure to other people's personal care needs, potentially infectious or bloodborne materials, agitated shelter residents, dust, noise, and cleaning chemicals. The Salvation Army will consider reasonable accommodations for qualified individuals with disabilities, provided they do not create undue hardship.

The Salvation Army describes its mission as preaching the gospel of Jesus Christ and meeting human needs in His name without discrimination. It states that it is an equal opportunity employer committed to a respectful workplace free from unlawful discrimination or harassment.

Requirements

• High school diploma or GED.
• At least six months of public-contact or customer-service experience.
• Ability to engage respectfully and in a culturally responsive manner with diverse populations.
• Commitment to equity and inclusion and respect for diverse characteristics and expressions of personal identity.
• Attention to detail.
• Self-starter and team player.
• Strong verbal and written English communication skills.
• Excellent interpersonal, communication, and telephone skills.
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Customer-service mindset.
• Ability and willingness to keep information confidential.
• Ability to pass the required Protecting the Mission background and reference check, including child-safety and vulnerable-adult screening procedures.
• Basic mathematics skills, including addition, subtraction, division, and multiplication.
• Willingness to abide by the Salvation Army's drug and alcohol policy.
• Ability to use email programs such as Outlook and working knowledge of integrated database applications, with ability to use new software after basic training.
• Ability to rapidly travel over uneven surfaces, use stairs and ramps, and climb stepladders as needed.
• Ability to grasp, push, and pull objects such as files and file-cabinet drawers, and reach overhead.
• Ability to lift up to 45 pounds.
• Ability to perform the essential duties with or without reasonable accommodation.

Nice To Haves

• Experience in a social-service shelter or residential setting.
• Washington driver's license.
• Knowledge of Microsoft Word and Excel.
• Knowledge of Microsoft PowerPoint.

Responsibilities

• Respond to crisis and inquiry telephone calls with support, information, and referrals to appropriate social service agencies.
• Assist residents in maintaining a safe environment and complying with rules and policies.
• Conduct periodic walking inspections of facility areas and take appropriate action regarding hazards, inappropriate behavior, needed repairs, or other notable conditions.
• Respond to emergencies and make independent decisions within policy guidelines as necessary.
• Provide crisis intervention and implement security procedures in critical or threatening situations.
• Notify police, fire, emergency medical, and supervisory authorities in a timely and appropriate manner.
• Conduct client intake and departure processes according to department policy.
• Provide orientation, support, and supervision to volunteers.
• Assist with orientation and training for new staff, volunteers, and interns.
• Work cooperatively with Salvation Army staff and programs and represent Salvation Army programs respectfully to community agencies and representatives.
• Participate in staff meetings.
• Maintain case records and required forms and reports in the prescribed format.
• Comply with Salvation Army procedural requirements, including the Policy & Procedure Manual and Employee Handbook.
• Prepare water, coffee, and snacks for guests when available.
• Clean facility bathrooms, sleeping areas, and common areas, including mopping, sweeping, and wiping down surfaces; work with janitorial staff as assigned.
• Perform other duties as requested.

Benefits

• Paid holidays, vacation time, and sick time.
• Medical, vision, and dental insurance, with employee-only coverage available at low biweekly premiums and additional-cost options for dependent coverage.
• Employer-paid life insurance; voluntary supplemental life insurance and short- and long-term disability plans are available.
• Employer-funded Money Purchase Pension Plan, with 50% vesting after five years of eligible service, plus a voluntary employee-funded 403(b) option.
• 40 hours of paid parental leave for qualifying events.
• 12 days of sick leave annually, accruing from the first day and eligible for use after three months of service.
• Paid vacation accruing from the first day: two weeks annually for non-exempt positions, eligible for use after six months of service.
• 13 designated paid holidays and one floating holiday per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED