Shelter Support Staff - SoDo

Salvation Army Careers•Seattle, WA

1d•Onsite

About The Position

The Shelter Support Staff member works with participants in the King County Shelter Program and completes assigned shelter operations, including scheduling client intakes by telephone, interviewing clients, processing guest intake data, and conducting security rounds. The position provides basic needs and services, helps maintain a safe environment, and de-escalates negative client interactions. Daily supervision is provided by the King County Shelter Program Manager, Supervisor, or designated assistant. The role also involves responding to crises and inquiries, supporting residents, conducting facility inspections, completing client intake and departure processes, maintaining records, assisting with staff and volunteer orientation, preparing refreshments, and cleaning assigned areas. The listed schedule is Thursday through Monday, 10:00 p.m. to 6:30 a.m., at the SoDo location in Seattle. The position is regular full-time and non-exempt. Applicants must be available for in-person interviews in Seattle.

Requirements

High school diploma or GED.
At least 6 months of experience in public contact or customer service.
Availability for in-person interviews in Seattle, WA.

Nice To Haves

Experience in a social-service shelter or residential setting.
Washington State driver’s license.

Responsibilities

Respond to crisis and inquiry telephone calls by providing support, information, and referrals to appropriate social services.
Assist residents in maintaining a safe environment, including compliance with rules.
Conduct periodic walking inspections of facility areas and initiate appropriate action regarding hazards, inappropriate behavior, needed repairs, or other notable conditions.
Respond to emergencies and make independent decisions within policy guidelines.
Provide crisis intervention and institute security procedures when critical or threatening situations arise.
Notify police, fire, emergency medical, and supervisory authorities in a timely and appropriate manner.
Conduct client intake and departure processes in accordance with department policy.
Provide orientation, support, and supervision to residents.
Assist with orientation and training of new staff, volunteers, and interns.
Work cooperatively with Salvation Army staff and represent Salvation Army programs respectfully and positively to community agencies and representatives.
Participate in staff meetings.
Maintain case records and required forms and reports as prescribed.
Comply with Salvation Army procedures, including the Policy & Procedure Manual and Employee Handbook.
Prepare water, coffee, and snacks for guests when needed.
Perform general cleaning, including mopping, sweeping, and wiping down bathrooms, sleeping areas, and common areas as assigned.
Work with janitorial staff as assigned.
Perform other duties as requested.

Benefits

Paid holidays, vacation time, and sick time.
Medical, vision, and dental insurance.
Low bi-weekly premiums for employee-only health coverage; Kaiser HMO for eligible residents and Anthem EPO/PPO for those outside a Kaiser service area. Voluntary +1 and family coverage is available at additional cost.
Delta Dental DHMO and DPPO dental insurance options.
Employer-paid life insurance; voluntary supplemental life and short- and long-term disability plans are available.
Employer-funded Money Purchase Pension Plan, with 50% vesting after five years of eligible service.
Employee-funded voluntary 403(b) retirement plan option.
40 hours of paid parental leave for qualifying events.
12 days of sick leave annually, accruing from day one and eligible for use after three months of service.
Two weeks of paid vacation annually for non-exempt positions, accruing from day one and eligible for use after six months of service.
13 designated paid holidays plus one floating holiday per year.