Shelter Support Staff - SoDo

Salvation Army Careers • Seattle, WA

1d • Onsite

About The Position

Shelter Support Staff work with participants in the King County Shelter Program and complete assigned shelter operations, including scheduling client intakes by telephone, conducting interviews, processing intake data, and conducting security rounds. The role provides basic needs and services, helps maintain a safe environment, and de-escalates negative client interactions. Daily supervision is provided by the King County Shelter Program Manager, Supervisor, or designated assistant.

The position is based at the SoDo location in Seattle, Washington. The listed schedule is Sunday through Thursday, 2:00 p.m. to 10:30 p.m. The stated pay is $26.05 per hour for the swing shift; hourly rates vary by assigned shift, with a base day rate of $25.05 and a graveyard rate of $27.05. In-person interviews in Seattle are required. This is a regular, full-time, non-exempt position.

Requirements

• High school diploma or GED.
• At least 6 months of experience in public contact or customer service.

Nice To Haves

• Experience in a social service shelter or residential setting preferred.
• Washington driver's license preferred.

Responsibilities

• Respond to crisis and inquiry telephone calls by providing support, information, and referrals to appropriate social services.
• Assist residents to ensure a safe environment, including compliance with rules.
• Conduct periodic walking inspections of facility areas and take appropriate action regarding hazards, inappropriate behavior, needed repairs, or other notable conditions.
• Respond to emergencies and make independent decisions within policy guidelines.
• Provide crisis intervention and institute security procedures during critical or threatening situations.
• Notify police, fire, emergency medical, and supervisory authorities in a timely and appropriate manner.
• Conduct client intake and departure processes in accordance with department policy.
• Provide orientation, support, and supervision to residents.
• Assist with orientation and training of new staff, volunteers, and interns.
• Work cooperatively with other Salvation Army staff and departments.
• Represent Salvation Army programs respectfully and positively to community agencies and representatives.
• Participate in staff meetings.
• Maintain case records and required forms and reports according to prescribed procedures.
• Comply with Salvation Army procedural requirements, including the Policy & Procedure Manual and Employee Handbook.
• Prepare water, coffee, and snacks for guests when assigned.
• Clean facility bathrooms, sleeping areas, and common areas, including mopping, sweeping, and wiping surfaces.
• Work with janitorial staff as assigned.
• Perform other duties as requested.

Benefits

• Paid holidays
• Paid vacation
• Paid sick leave
• Medical insurance
• Vision insurance
• Dental insurance
• Employer-paid life insurance
• Voluntary supplemental life insurance
• Voluntary short-term and long-term disability plans
• Employer-funded Money Purchase Pension Plan (Defined Contribution Plan), 50% vested after five years of eligible service
• Employee-funded voluntary 403(b) option
• 40 hours of paid parental leave for qualifying events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED