Homeless Shelter Support Staff

Community Action Partnership of Strafford County•Rochester, NH

9d•$18 - $19•Onsite

About The Position

Under the supervision of the Home For Now Program Manager, the Shelter Support Staff position plays a crucial role in ensuring the safety and well-being of individuals experiencing homelessness within the shelter.

Requirements

High School Diploma or GED
Prior experience working with unsheltered individuals
Commitment to continue training
Valid Driver's License and insured vehicle (100/300 minimum coverage) for use on the job or acceptable alternative
Driving record check
Criminal record check
Randomized drug screening

Nice To Haves

Plan, coordinate, organize and prioritize work.
Maintain and model good hygiene, appropriate dress (neat, clean, modest), and direct, positive, honest, and respectful behavior to clients, staff, and the community.
Energetically engage people, issues, and work.
Apply the highest ethical standards to themselves and others daily.
Support others in their efforts to be productive and effective and succeed in work and life.
Actively participate in teambuilding, which includes sharing ideas and mutual support of team members.
Consistently use interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
Practice honest, respectful, and direct communication as well as active listening.
Respect confidentiality of information about agency staff, personnel issues, and other program operations.
Maintain a positive and productive attitude regarding the center and the CAPSC Agency when interacting both within the program and with the greater community.

Responsibilities

Fill Weekend/Holiday shifts as required.
Monitor the safety and well-being of shelter participants, maintaining a safe and welcoming environment.
Enforce shelter policies and procedures, including those relating to substance use and illegal behavior.
Maintain cleanliness and organization within the shelter, including replenishing interior storage, managing laundry, cleaning common areas, ensuring the entryway remains free of clutter, and attending to any other tasks essential for maintaining order.
Assist new guests through the intake process, rule review, and bed assignment.
Conduct regular rounds to ensure safety.
Answer telephone calls and referrals, responding to client needs.
Utilize effective problem-solving techniques to resolve conflicts, employing strategies such as de-escalation and crisis intervention, as necessary.
Complete records, notes, and all reporting requirements accurately.
Identify and report safety concerns to the Shelter Program Manager.
Collaborate with staff, volunteers, and residents in addressing issues and ensuring compliance with rules.
Attend staff meetings and training courses as assigned.
Maintain overnight shelter safety by setting alarms and enforcing quiet hours when working overnight shifts.
Perform any other duties as required.