Shelter Supervisor - William Booth Center
About The Position
The William Booth Center (WBC) Shelter Supervisor is responsible for all supervisory responsibilities associated with front desk operations, including shift scheduling, timecards, payroll preparations, approving paid time off (PTO) requests, ensuring standard operating procedures (SOP) are followed, coordinating shift adjustments and other related tasks in coordination with the Assistant Director of WBC. In addition, the Shelter Supervisor provides administrative support to the William Booth Center in addition to leading and assisting with the training and ongoing support of staff. This position will receive daily supervision from the Assistant Director of WBC along with direct consultation on complex matters.
Requirements
- High school diploma or GED.
- Minimum 1 year of experience in public contact/customer service.
- 1 year of supervisory experience.
- Experience working with individuals experiencing homelessness in a shelter/residential program.
- Experience with and understanding of Trauma-Informed Care, Mental Health First Aid, and conflict resolution.
Responsibilities
- Provide direct supervision of Shelter Support Staff in coordination with the Assistant Director of WBC.
- Assist as needed in the hiring of permanent, temporary, and on-call shelter staff.
- Attend and participate in all staff meetings.
- Conduct staff meetings for WBC’s shelter program staff.
- Provide policy and procedure guidance to Shelter Support Staff.
- Provide supportive care to residents experiencing personal crises.
Benefits
- paid holidays
- vacation time
- sick time
- medical insurance
- vision insurance
- dental insurance
- Life and Voluntary Options
- employer-paid life insurance policy
- Voluntary supplemental life, short-term and long-term disability plans
- Employer-funded Money Purchase Pension Plan (Defined Contribution Plan)
- employee-funded voluntary 403(b) option
- Parental Leave
- Sick Leave
- Paid Vacation
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
