Shelter Supervisor: RAIN Center (Temporary Shelter)

THE RESCUE MISSION•Tacoma, WA

1h•Onsite

About The Position

This is a temporary position, only in operation through December 2026 (subject to change). Tacoma Rescue Mission (TRM) is seeking a Seasonal Shelter Supervisor for our temporary shelter at the RAIN Center to be on a team that carries out our mission. At TRM, we believe that people are our greatest asset, and we are committed to attracting, developing, and retaining a diverse and talented workforce. Our inclusive and collaborative work environment centers families and fosters creativity, excellence, and professional growth. The Tacoma Rescue Mission (TRM) is a faith-based nonprofit organization whose mission is to support all people - including clients, volunteers, community partners, and staff - to become their best. We provide emergency services such as shelter and meals to neighbors experiencing homelessness. We offer supportive housing and addiction recovery programs that promote self-sufficiency, sustainable transformation, and stability. We share our Christian faith within a loving and inclusive community. We are proud to serve the Pierce County communities for over 100 years. Since 1912, we have served in the name of Jesus Christ while emphasizing the dignity of each person who enters our doors. We value the needs of our community and continually adapt to the changing needs of those who come to us for support. Job Purpose Coordinates and supervises the daily management of the shelter facility and its surroundings, including scheduling and supervision of shelter staff, addressing the operational needs of the shelter, and working collaboratively with the program manager to facilitate trauma-informed, person-first, and grace-based services to all who seek TRM’s care.

Requirements

Associate degree in Social Services or related field or the equivalent combination of education and work experience.
Experience working with or serving alongside marginalized communities.
1+ years’ operating in a leadership or supervisory role.
Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment using effective and thoughtful interactions and communication.
Comfortability setting professional boundaries and expectations with others.
Effective de-escalation skills.
Ability to work independently with little supervision.
Ability to work in and effectively respond to a fast-paced, high-stress environment.
Skilled in clear and effective written, verbal, and electronic communication.
Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
Basic math and grammar skills.

Responsibilities

Provides safe emergency shelter to guests who are experiencing homelessness and who are in crisis, and offer life-changing services promoting stability, dignity, and trauma-informed care in service of TRM’s mission.
Leads the Shelter Generalist team in supporting an environment that fosters healthy relationships (i.e. engagement with guests, providing supervision and coaching, addressing guest grievances, etc.).
Facilitates smooth shelter operations by anticipating the needs of our guests and, ensuring staff have adequate resources, scheduling team members with alternate coverage plans, providing coverage when necessary, and monitoring daily routines, etc.
Ensures the shelter team has a safe and clean environment (i.e. responds to emergency situations on campus, trains staff on emergency preparedness plan, proper labeling of chemicals, oversees unit/bed turnover and chore completion, etc.).
Ensures strong communication practices within the team through staff meetings, written reports, monitoring data entry of team members, and completing incident reports.
Maintains inventory (i.e. orders supplies, receives and organizes new deliveries, monitors supply budget, etc.) to ensure there are sufficient supplies at all times.
Assists the Shelter Manager with facility maintenance (i.e. performing walk-throughs, submitting work requests, assisting with fire drills, and working with pest control).
Evaluates and manages the shelter entry and assessment process, including the identification of client strengths, goals, and barriers to housing.
Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities.
Performs other duties as assigned to support others and ensure an efficient and effective work environment.