Optum Clinic Supervisor, William Street

UnitedHealth Group•New York, NY

1d•$49,700 - $88,800•Onsite

About The Position

Opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We’re dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together. The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, “all other duties as assigned” will be expected for each position. The Clinic Supervisor is responsible for the overall performance, productivity, development, and leadership of non clinical staff within the William Street Clinic (WSC). This role supports day to day clinic operations to ensure program objectives are met in alignment with contract, quality, and performance requirements. The Clinic Supervisor partners closely with Optum Serve operational and administrative departments, internal program stakeholders, the customer (CDC), and external vendors to cultivate strong working relationships and drive continuous performance improvement. By fostering collaboration, accountability, and staff development, the Clinic Supervisor implements and sustains operational strategies that maximize team strengths, improve efficiencies, and enable the WSC CCE team to meet and exceed program goals.

Requirements

4+ years of similar work experience and/or 1+ years of demonstrated leadership experience in a corporate setting
Hiring and interviewing processes
Delegation of workload and staffing
Performance management
Equivalent combination of education, healthcare experience and/or applicable military experience
Proficient computer skills including Microsoft Office Suite programs
Proven excellent problem-solving skills, strong time management and organizational skills, ability to multi-task while working in a fast-paced environment and strong analytical skills
Proven excellent written and verbal communication skills with attention to detail; ability to communicate and coordinate effectively with staff and employees at all levels within the company and external customers

Nice To Haves

National Career Readiness Certificate
Working knowledge of electronic health record and scheduling systems and platforms
ISO experience/knowledge
Proven ability to read, write, understand and communicate proficiently in any of the following languages Spanish, Cantonese or Mandarin

Responsibilities

Develop, manage, and track annual goals aligned with clinic, contract, and broader business objectives
Manage fluctuations in daily workflow by making staffing adjustments as necessary to manage task and appointment volumes, meet MBO deliverables and contract performance measures
Directly responsible for the productivity, goals and quality performance of benefits specialists and other staff under direct leadership
Administer department policy and procedures to include handling employee issues, monitoring PTO, timesheet approval, interviewing, performance evaluations, goal setting, oversight of new hire orientation and professional growth development as applicable
Address performance concerns through coaching and if necessary, corrective action
Manage employee time-off requests, overtime, FMLA leave, schedule changes and all other personnel issues
Directly responsible for hiring and retaining staff, employee development and coaching, administering performance appraisals, and providing guidance and feedback to direct reports
Performance review and providing guidance and feedback to direct reports
Investigate, document, and respond to internal and external customer complaints or inquiries; escalate and report member services–related concerns per the established reporting process
Work collaboratively to provide input on process improvements and efficiencies to support the contract and participate in the implementation
Oversee inventory control processes for the clinic, including ordering supplies, tracking inventory levels, coordinating deliveries, and managing shipments to and from the clinic in alignment with operational needs
Ensure timely and accurate completion of daily, weekly, and monthly reports to support operational oversight, workflow tracking, and reporting expectations
Oversee the coordination and confirmation of scheduling for all clinic services, including initial and follow‑up appointments, across various monitoring, treatment, and diagnostic modalities, ensuring alignment with provider availability, clinic workflows, and treatment requirements
Establish and maintain effective working relationships with customers, vendor partners, and internal operational teams across all communication channels
Manage and coordinate the resolution of technical issues impacting both internal and external systems by serving as a point of escalation, collaborating with IT and cross‑functional partners, and ensuring timely communication, documentation, and follow‑through to minimize operational and member care disruptions