Shelter Services Manager

YWCA Dayton • Dayton, OH

8d • Onsite

About The Position

YWCA Dayton, a 24-hour organization dedicated to the elimination of racism and the empowerment of women, seeks an energetic, dedicated professional to join our team. The Shelter Services Manager is an exempt, salaried position working 40+ hours weekly, including occasional evenings and weekends as needed. The Shelter Services Manager reports to the Director of Data and Compliance and is responsible for the daily operation of shelter services, supervision of Shelter Navigators, and coordination of resident support activities.

Requirements

• Demonstrates an understanding of trauma and applies trauma-informed principles that promote safety, trust, empowerment, and respect.
• Provides effective supervision, coaching, accountability, and professional development for staff.
• Ensures compliance with HMIS, Coordinated Entry, documentation, confidentiality, and funding requirements.
• Promotes self-determination and equitable access to housing, safety, stability, and resources.
• Responds effectively to crises using sound judgment and practical solutions.
• Builds productive relationships through clear, respectful, and professional communication.
• Manages priorities efficiently while ensuring operational effectiveness and compliance.
• Advances YWCA Dayton mission through equitable and inclusive practices.
• Maintains confidentiality, accountability, and ethical decision-making.
• Supports housing stability through coordinated services and community partnerships.
• Bachelor's degree in social work, Human Services, Psychology, Criminal Justice, Sociology, or related field required.
• Minimum three years of relevant human services experience and one year of supervisory experience.

Nice To Haves

• HMIS and Coordinated Entry experience preferred.

Responsibilities

• Oversee day-to-day shelter operations, ensure implementation of policies and trauma-informed services, and support quality improvement efforts.
• Directly supervise Shelter Navigators, provide coaching, complete evaluations, and coordinate schedules.
• Oversee Coordinated Entry activities, monitor HMIS documentation and compliance, and assist with audits and reporting requirements.
• Support crisis intervention, resident advocacy, and housing-focused service delivery.
• Maintain partnerships and represent YWCA Dayton in assigned community meetings.
• Directly supervises Shelter Navigators and designated shelter staff.
• Responsible for scheduling, performance management, corrective action, onboarding, and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager