Shelter Security- 3rd Shift

City Rescue Mission of Lansing•Lansing, MI

8d•Onsite

About The Position

Shelter Security oversees access to City Rescue Mission facilities, conducts scheduled security rounds, and helps keep staff, guests, and buildings safe. The position supports coordinators and supervisors in de-escalating situations and may escort people from the property when needed. The role requires friendly, encouraging, and consistent enforcement of shelter policies, sound independent judgment, accuracy, and calmness under pressure. Employees are expected to follow the organization’s Doctrinal Statement and Christian mission. The position reports to the Shelter Manager. This is a full-time third-shift role, scheduled from midnight to 8 a.m., with weekends and holidays worked on a rotation as scheduled. Pay is $18.00 per hour. The work environment can be noisy and distracting, and may involve low or high temperatures, outdoor weather, and small or enclosed spaces. The role has substantial physical demands, including frequent stair navigation, lifting, standing and walking, visual scanning, and communicating clearly.

Requirements

High school diploma or equivalent.
Proficient use of Microsoft Suite.
Ability to learn a new computer program within 30 days of introduction.
Ability to promptly identify and de-escalate issues while remaining calm and kind under pressure.
Ability to proficiently use a phone system spanning multiple facilities, including answering, transferring, and placing calls on hold, within 15 days of introduction.
Ability to interact respectfully with guests and volunteers regardless of their background, temperament, preferences, or life choices.
Detail-oriented, organized, thorough, and able to multitask.
Ability to assess the accuracy, neatness, and thoroughness of work assignments.
Ability to work consistently in a noisy, distraction-filled environment and occasionally in low or high temperatures, outdoor elements, and small or enclosed spaces.
Ability to constantly navigate stairs, including quickly and proficiently navigating up to three flights as needed.
Ability to constantly lift 25 pounds in all directions and occasionally lift 50 or more pounds in all directions.
Ability to complete one to two hours of physically taxing work without a break; occasionally complete three or more hours of physically taxing work without a break; and stand or walk for more than three hours without sitting.
Ability to move with haste or lightly jog for 500 feet.
Ability to constantly complete visual scans of indoor and outdoor areas in varying light levels.
Ability to occasionally perform repetitive tasks involving the wrists, hands, or fingers.
Ability to communicate clearly and constantly with others to exchange information.
Be ready to explain the hope of the Christian faith with gentleness and respect, live in submission to the authority of the Christian Bible, and commit to ongoing faith training and fellowship.
Membership in good standing in a local evangelical church.

Nice To Haves

One year of security experience.
CPR, AED, and Narcan training.

Responsibilities

Monitor people entering the shelter and verify authorization using guest-tracking software, volunteer schedules, or meeting and appointment schedules.
Use available safety tools, including body cameras, wands used to track rounds, and Narcan.
Complete scheduled rounds of the facilities and ensure the building remains secure.
Assist staff with de-escalating moderate to difficult situations and escort people off the property when necessary.
Act as liaison for emergency services and provide pertinent information when they are called.
Institute bars, add guests to the no-trespassing list, and take other appropriate safety measures.
Assist with phone calls and other incoming communications as necessary.
Maintain communication with the department and keep the workspace clean and orderly.
Understand and properly implement shelter policies and procedures.
Attend scheduled meetings and training sessions.
Show the love of Christ, be ready to share the gospel, and pray regularly with guests.
Complete other tasks assigned by the shift supervisor or Director and serve as needed throughout the mission.