Shelter Residential Aide

Elmcor Youth & Adult Activities Inc•New York, NY

2d•Onsite

About The Position

Join Elmcor Youth & Adult Activities, Inc. as a Residential Aide, where you will play a vital, hands-on role in creating a safe, supportive, and empowering environment for shelter residents while directly impacting their daily stability and long-term well-being. As a Residential Aide at Elmcor, you serve as the program’s eyes and ears—playing a vital role in observing, communicating, and responding to the needs of residents and the overall shelter environment. In this position, you provide essential, real-time support and information to both residents and staff, helping to ensure a safe, responsive, and compassionate space where individuals feel supported and respected. You will be part of a dedicated team committed to empowering individuals and families.

Requirements

Demonstrates strong interpersonal and communication skills, with empathy, patience, and a non-judgmental approach to diverse populations
Basic knowledge of crisis intervention and conflict resolution
Strong organizational skills and attention to detail
Ability to work both independently and as part of a team
HS Diploma or GED
Food Handlers certification to be obtained within first 90 days of employment
CPR/First Aid to be obtained within first 90 days of employment
F02 - Certificate of Fitness to be obtained within first 90 days of employment
Knowledge of DHS (Department of Homeless Shelters)
Comfortable navigating digital platforms and workplace technologies
Demonstrates strong interpersonal, problem-solving, and communication skills, with sound judgment, discretion, and the ability to manage multiple priorities in a fast-paced environment
Maintains a professional, resident focused, person–oriented approach with a positive attitude, attention to detail, and the ability to remain calm under pressure
Works both independently and collaboratively, showing initiative, reliability, and the ability to identify and resolve routine issues while fostering a professional and supportive environment

Nice To Haves

1-2 years of experience preferred
Bilingual/Multilingual a plus

Responsibilities

Support resident intake, orientation, and daily shelter operations, ensuring access to essential items and a clean, welcoming environment
Maintain safety and security by monitoring the premises and responding effectively to emergencies, conflicts, and crisis situations
Provide compassionate, day-to-day support to residents, including conflict mediation and connections to social, medical, and employment resources
Collaborate with staff and maintain accurate documentation to ensure coordinated care and a strong, supportive community atmosphere
Provide shift coverage in case of staff call outs or emergencies
Understand that, by accepting this position, there is an expectation of flexibility and reliability, including availability to support coverage in the event of call-outs or emergencies as needed
Perform other duties as assigned by Shift Supervisor or program leadership

Benefits

Comprehensive benefits package that includes health, dental, and vision insurance
Paid time off
Retirement plans
Additional employee perks
15 Vacation Days Annually
12 Sick Days
Floating Holiday 1 annually
401K retirement plan with 3% match after 90 days of employment
Medical Benefits after 30 days of employment with Cigna
Dental/Vision eligible after 90 days of employment
Access to Gym/Weight Room
Access to Boxing Ring
Short Term Disability
Life, Accidental Insurance available through Aflac
Transit Check for commuting expenses
Legal Shield for legal services
Public Service Loan Forgiveness (PSLF) participants