Shelter Aide

The Salvation Army USA Central Territory•Kingston Mines, IL

1d•$16 - $20•Onsite

About The Position

Provide direct support and supervision for clients in a residential or shelter setting by maintaining a safe, secure, and welcoming environment. Conduct client intake, eligibility assessments, program orientations, and maintain accurate documentation in HMIS and other required records. Enforce program policies, de-escalate conflicts, coordinate crisis response and community referrals, assist with meal service, and ensure facility cleanliness and safety while collaborating with staff to support daily operations and client success.

Requirements

High School Diploma or equivalent.
One to three years of experience working in a shelter, residential program, behavioral health, social services, crisis intervention, customer service, or a related human services environment preferred.
Experience conducting client intakes, assessments, and maintaining confidential client records.
Knowledge of trauma-informed care, de-escalation techniques, conflict resolution, and crisis response procedures.
Experience working with vulnerable populations, including individuals experiencing homelessness, mental health challenges, substance use disorders, or housing instability preferred.
Basic computer proficiency, including experience with case management databases (HMIS experience preferred) and Microsoft Office applications.
Ability to work independently, exercise sound judgment in emergencies, and maintain professional boundaries in a fast-paced environment.
Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
Close attention to detail and a high level of confidentiality
Ability to multi-task several projects concurrently
Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
Ability to establish and implement policies and procedures.
Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications.

Nice To Haves

Associate’s degree in human services, Social Work, Psychology, Criminal Justice, or a related field preferred.
HMIS experience preferred
Experience working with vulnerable populations, including individuals experiencing homelessness, mental health challenges, substance use disorders, or housing instability preferred.

Responsibilities

Provide a safe and secure environment for clients to include contacting emergency responders or crisis intervention personnel as needed.
Provide clients with referrals and information of community programs as needed.
Enforce program guidelines, policies and procedures.
Deescalate situations and provide conflict resolution techniques as needed.
Determine client eligibility.
Conduct an initial intake and program orientation for new clients.
Record data into the HMIS system.
Maintain daily log, forms and paperwork as required.
Prepare and serve meals to clients as program dictates.
Ensure the facility is clean and sanitary at the end of a shift.
Monitor the perimeter of the facility to ensure a safe and clean environment.
Remain on duty if there is a problem with the relieving shift (sick employee) or until another staff member arrives.
Attend staff meetings as scheduled.
Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.