On Call Shelter Program Generalist-Stability Site

CCSWW•Tacoma, VA

6d•$24 - $27•Onsite

About The Position

Catholic Community Services’ Homeless Adult Services (HAS) is the largest provider of adult homeless services in Tacoma, Washington. Nativity House, a HAS program, serves as a central hub for homeless adults in Pierce County and operates 24 hours a day, seven days a week. The Stability Site is a homeless shelter and meal site providing one to three meals daily, along with a safe and respectful environment where homeless and low-income individuals can access emergency and supportive services. On-call staff provide supervision, program structure, behavior management, basic-needs services, and social services. They assist guests in navigating social service agencies, forms, and interviews. Staff receive training in behavior management, basic case services, Motivational Interviewing, and other counseling skills.

Requirements

High school diploma or GED.
Obtain a Food Handler’s card within the first three months of employment.
Possess good verbal and written communication skills.
Successfully pass required background checks before an offer of employment.
Provide a negative TB test.
Have reliable transportation.
Support and uphold the mission, beliefs, and values of Catholic Community Services and Catholic Housing Services.
Support and contribute to a creative, collaborative, and respectful environment that promotes teamwork.
Demonstrate the attitudes, knowledge, and skills needed to deliver culturally competent services and work effectively in multicultural situations.

Nice To Haves

Experience working with diverse populations, including people with active mental health and chemical dependency issues.

Responsibilities

Monitor traffic entering and leaving the facility’s front door and the area outside the main campus facility.
Respond to disruptive behavior, including fights and drug dealing.
Provide behavioral management for a diverse population, including individuals with chemical dependency or mental health issues, by setting limits, encouraging desired behaviors, assigning consequences, and helping guests reflect on their actions and decisions.
Write timely, behaviorally descriptive Ban Reports when guests exhibit disruptive behavior.
Respond to guests experiencing crises or medical emergencies.
Provide services, resources, and information to guests.
Build supportive relationships with guests by using Motivational Interviewing strategies and listening to guests experiencing difficulties.
Work in program service areas, including the clothing room, long-term storage, office, and kitchen.
Collaborate with Nativity House staff, the mental health team, and the social worker to promote behavioral changes in guests.
Participate in multidisciplinary case staffing meetings as needed to coordinate guest services.
Wash and fold bed linens and towels as needed.
Maintain the daily schedule for each program, including wake-up, meal, check-in, and bedtime schedules.
Maintain written and computerized records.
Communicate with team members throughout the shift to ensure tasks are completed and ongoing issues are shared.
Assist with end-of-day cleanup.
Perform other duties as assigned.