Shelter Monitor, (1211) Harriet Tubman Women's Shelter

Catholic Charities of the Archdiocese of Washington•Washington, DC

2d•Hybrid

About The Position

The Shelter Monitor provides primary support to clients in shelter facilities in the Housing and Homeless Services (HHS) Department. The position monitors daily shelter activities; enforces program rules and regulations; performs electronic bed assignment and shelter intake process; conducts hourly facility rounds, and conducts pertinent log entries and incident reports. The position provides a safe and orderly environment, follows emergency preparedness planning and policies; deescalates client behavior as needed, and addresses all shelter guests, staff team members, community stakeholders, funders, and vendor partners in a professional, trauma-informed, and housing first approach. This position is covered by the McNamara-O’Hara Service Contract Act (SCA). Compensation and fringe benefits are provided in accordance with the applicable Department of Labor Wage Determination for the labor classification assigned to this position.

Requirements

High School diploma or GED required.
Six months experience in the human service or customer service field, preferably with persons who are homeless.
Basic computer skills in MS Office Software, web browsing, and navigation of MS Windows platform; or a willingness to be trained on developing computer skills.
Knowledge of principles and processes for providing customer service.
Ability to establish and maintain cooperative working relationships.
Ability to multitask and stay calm in a stressful environment.
Document unusual incidents and client violations of program rules.

Responsibilities

Ability to work collaboratively within a team made up of workers who have a variety of job responsibilities (e.g. administration, case management and security personnel).
Performs the intake process for all clients and reports client behavior issues to the program manager or case management team.
Provide appropriate referrals as necessary.
Provides direction and crisis intervention to clients at the facility on an as needed basis.
Assists in maintaining the cleanliness of the facility (sweeping, mopping, emptying trash, cleaning surfaces, etc.)
Assists in maintaining clean dorm rooms throughout the day while occupied by female residents in the Work Program and female residents with approved reasonable accommodation requests who often have access to the dorm area 24 hours per day for changing of clothes or performing other personal tasks. This includes pulling and washing bed linens, as well as making sure mattresses and bed railing are clean and free of debris.
Assists in maintaining safety of clients and staff (CPI de-escalation, contacting 911, incident reporting, etc.). Responsibilities vary based on availability of security at location.
Enforces established rules and regulations, and mediate and resolve conflicts among residents.
Makes log entries for assigned shift.
Informs Supervisor and all appropriate staff of all potential or existing program concerns relating to client and facility safety / security. Documents information in log book or other designated record. Provides urgent reports via phone when necessary.
Participates in the quality improvement (CQI) process to deliver best practice services.
Enhances the client environment by creating a hospitable and customer-oriented facility.
Assist in providing safe storage and access for clients’ self-administration of medication, as needed.
Performs all other related duties as assigned.