Shelter Monitor

Abode•San Jose, CA

14h•Onsite

About The Position

Abode Services, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a graveyard Shelter Monitor for our Kirk Veterans Shelter program in San Jose, CA. (Graveyard shift schedule 12am-8am, Mon-Fri or Wed-Sun). Veterans highly encouraged to apply. About Abode: At Abode, we believe everyone deserves a safe and stable place to call home. Our mission is to solve homelessness through housing and supportive services that help individuals and families achieve stability and independence. Grounded in the Housing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths. When you join Abode, you’re not just taking a job, you’re becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability. Our Values: We start with dignity, take smart risks, be transparent, solve for today and tomorrow, and spark each other’s strengths in everything we do! The Diverse Culture: We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

Requirements

High School diploma or equivalent experience required.
6 months of social services or customer service experience.
Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
Flexible schedule to work evening and weekend hours as needed.
Excellent verbal & written communication, organizational, and time management skills.
Strong analytical and problem-solving skills with meticulous attention to detail.
Ability to work well independently and collaboratively with teams.
Proficiency in Microsoft Office programs, systems, and platforms.
Ability to learn and use required mobile devices and business-related applications.
Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Nice To Haves

Experience working with individuals with serious mental illness, co-occurring disorders, substance abuse, and/or the chronically homeless population.
Experience in crisis response/intervention and mental health first aid.
Experience working with individuals and families in crisis or similar areas.
Experience working in a shelter or residential setting.

Responsibilities

Implement and operate Shelter program procedures including answering telephone lines and oversee front desk activities; greet visitors and volunteers; and problem solve with shelter participants.
Inspect facility; sign in participants; maintain and enforce shelter guidelines; document resident behavior and needs as well as program issues using logbook and incidents report; oversee proper chore implementation including cleaning up and maintenance of facility.
Respond to participants' requests, rendering assistance as possible; respond to and resolve conflicts and crisis situations.
Effectively communicate with service coordinators, shelter coordinator, and shelter manager on critical incidents, observed resident behaviors, and activities around the shelter during scheduled shifts.
Maintain standardized operating procedures, safety of participants, program integrity, customer service standards, professional boundaries, and a supportive and caring environment.
Complete participant intakes and exit paperwork.
Assist with unit turnover including cleaning of alcoves/rooms, along with daily cleaning needs of the shelter in the absence of residents completing chores.
Communicate with staff and all participants in a non-judgmental manner; work cooperatively with all agency staff.
Participate in agency training, staff meetings, case conferences, and supervision.
Complete required agency training including CPR/first aid, non-violent crisis intervention, and other training as assigned. Some meetings and training will require attendance outside of the regular schedule.
Other duties as assigned.