Shelter Monitor

ENDEAVORS•Austin, TX

8d•Onsite

About The Position

The Shelter Monitor is responsible for monitoring the activities of residents in the shelter/center, ensuring compliance with program rules and expectations. This role also ensures the safety of residents and the security and sanitation of the program. The Shelter Monitor will oversee and take reasonable action necessary to carry out assigned responsibilities, consistent with organizational policies, program guidelines, and sound professional judgment.

Requirements

High School Diploma or GED required.
2+ years’ experience working with low-income/at-risk/homeless individuals or vulnerable populations, strongly preferred.
Must maintain regular and acceptable attendance.
Driver’s License with a clear record.
Must have daily use of a vehicle without prior notice.
Must be available and willing to travel to various locations and with such frequency as the business need dictates.
Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Nice To Haves

2+ years’ experience working with low-income/at-risk/homeless individuals or vulnerable populations

Responsibilities

Providing a safe, structured environment that meets the needs of the client while maintaining professional and acceptable boundaries at all times.
Maintaining positive relationships with clients and management staff.
Maintaining comprehensive and accurate written records of events during shifts, including thorough incident reports.
Documenting all serious incidents completely, accurately, and in a timely manner.
Consulting with direct supervisor or supervisor on-duty regarding residents’ personal needs and behavior.
Utilizing positive behavioral management techniques, including verbal redirection.
Assisting residents in processing issues and problem-solving within limits.
Monitoring all areas of the shelter to ensure compliance with facility rules, policies, procedures, and protocols.
Hyper-sanitizing all areas in the shelter.
Responding to residents’ requests, complaints, and inquiries.
Addressing procedural violations with residents to ensure a clear understanding of expectations and to assist residents with achieving compliance.
Conducting orientation/assisting with intake, assigning beds and lockers, issuing linens/personal supplies and other items to residents entering the shelter.
Briefing and providing direction and needed assistance to volunteers and/or other staff.
Conducting regular inspections and documenting opportunities for improvement.
Identifying and responding to any client/resident experiencing a problem or crisis to ensure they are safe and that other service providers are aware of the situation and able to respond with appropriate services.
Teaching good personal hygiene skills.
Maintaining appropriate boundaries with residents at all times.
Gaining a working knowledge of policies.
Performing other duties as directed and assigned.
Demonstrating exceptional customer service in all interactions, prioritizing the child, family, Veteran, or client to support the mission to 'Empower people to build better lives for themselves, their families, and their communities.'