VA Shelter Ministry Case Manager

New Life Center•Fargo, ND

3d•Hybrid

About The Position

Primary responsibility is direct service case management, housing support and spiritual care for guests at the New Life Center. Key elements involve case management services that lower housing barriers, assistance in securing housing, collaboration with supportive services in the community, relationship building, support and accountability for guests, and helping individuals to a place of self-sufficiency. At New Life Center, our work is rooted in our Christian faith and driven by our mission to guide people experiencing homelessness or addiction toward holistic transformation through the love of Jesus. Every role contributes to this ministry and advances our shared vision. Our team members are followers of Jesus Christ, affirm our Statement of Faith, and demonstrate our BEACON values—Bring Your Best, Engage with Empathy, Act in Unity, Choose Humility, Offer Hope, and Never Stop Growing—in the way they serve guests, support one another, and represent New Life Center each day.

Requirements

Must be engaged in a local church and exhibit a personal, evident, growing relationship with Jesus Christ.
Compassionate heart for those in need.
Willingness to serve others.
Desire to see the lost transformed through the love of Christ.
Associate or bachelor’s degree required.
Ability to pass a pre-employment drug test and background check.
If in recovery, a minimum of one year of sustained recovery with active participation in a 12-step program is required.
Must possess a valid driver’s license, maintain an acceptable driving record in accordance with the organization’s insurance carrier requirements, and provide proof of insurance, as required for the performance of job duties.
Excellent interpersonal, verbal, and written communication skills.
Demonstrated effective time management and organizational skills.
Ability to use independent judgment to accomplish goals.
Creative, positive, and passionate about work.
Adapts positively to continuous change.
Ability to motivate and coach individuals.
Ability to maintain a high level of confidentiality and personal integrity.
Ability to work independently and as part of a team.
Proficient in desktop computer applications software (preferably Microsoft Office).

Nice To Haves

Degree in social work or related field preferred.
Minimum of 2 years’ experience in a social service field preferred.
Two or more years of sustained recovery with active participation in a 12-step program is preferred.

Responsibilities

Perform housing assessments with guests and enter their assessment into the Community Coordinated Entry System in the HMIS database.
Create and follow up on an individualized case management plan based on specific guest needs and desires.
Assist guests in lowering barriers to becoming successfully housed.
Maintain a database of local resources.
Maintain an active caseload of 25 to 30 guests, exercising appropriate professional boundaries and workload management to avoid exceeding this range.
Assist guests in finding or applying for housing.
Assist guests in securing financial assistance to secure housing, such as down payments and/or damage deposit assistance.
Collaborate with community-wide supportive services to help guests remain successfully housed.
Assist guests in securing furniture and housewares through community voucher programs.
Attend coordinated entry and partner agency meetings.
Work collaboratively with administration and other shelter staff to meet day-to-day organizational needs.
Actively participate in networking and collaboration with local service providers.
Entering and monitoring of data, case notes/logs in relevant guest database(s).
Treat all who come to the New Life Center seeking assistance with respect and dignity, with the ultimate goal of helping them to a place of self-sufficiency.
Attend various meetings as required.
Maintain a high level of personal integrity and confidentiality relating to shelter operations and those we serve.
Participate in program development, to include basic needs, life skills, and faith (Christian) focused programs.
Participate in a rotation of on-call staff to address program staff questions, concerns, and other programmatic needs when management or supervisors are unavailable.
Ability to drive a 15-passenger van.