Case Manager - Family Shelter

UMOM New Day Centers•Phoenix, AZ

6d•$56,800 - $59,800•Onsite

About The Position

UMOM New Day Centers, founded in 1964, is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With a substantial annual operating budget, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.

Requirements

High School or GED Diploma
Minimum 3 years of experience working with at-risk populations and/or case management
Basic computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook
Valid Level One Fingerprint Clearance Card or the ability to obtain one
CPRFA Certification or the ability to obtain one
Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
Valid AZ Driver's License and a driving record that falls within UMOM's policy
50/100 level of car insurance coverage.

Nice To Haves

Bachelor's degree
Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care
Knowledge of non-profit sector; experience working with underserved or disadvantaged populations
Knowledge of homeless services, community resources, workforce and understanding of housing providers
Previous experience with Efforts to Outcomes (ETO) or HMIS

Responsibilities

Engage UMOM's clients to build rapport and provide direct case management support and advocacy with a continued eye toward skill building, resource connection, and employment, with the goal of assisting clients in identifying, obtaining, and maintaining permanent housing.
Serve as the primary point of contact for community providers ensuring collaboration across service sectors.
Assess immediate client needs and ensure immediate connection to resources.
Support clients with orienting them to program rules and expectations as well as UMOM's full scope of services.
Develop relationships through the showing of empathy, while getting to know their unique circumstances and what truly motivates them.
Coordinate with the Workforce Development team to continuously develop income-based resources for clients.
Identify and maintain service collaborations with outside providers.
Participate in service coordination team meetings with internal and outside providers.
Maintain a friendly, accessible, approachable, and responsive attitude to the needs of the clients on your case load.
Enter timely and accurate case notes and assessments per agency expectations for each client while maintaining client confidentiality and following program guidelines for charting.
Utilize evidence-based practices in service provision, including but not limited to, Motivational Interviewing and Trauma Informed Care.
Support clients with securing identification and documentation needed to access housing.
Thoroughly assess client needs while identifying and strategizing around barriers to long-term success.
Assist clients in co-creating a case plan to be able to achieve permanent housing based on their unique needs and circumstances and regularly meet to discuss and review progress.
Meet regularly and consistently with clients to hold structured, intentional conversations focused on the skill-building necessary to obtain and retain employment/regular income and obtain and retain permanent housing.
Work in conjunction with UMOM's workforce development specialists to align employment opportunities and obtain employment for clients.
Ensure clients exiting to permanent housing are supported with an orientation to the neighborhood and that connections are made with local contacts and resources, inclusive of but not limited to local viable transportation options.
Perform other duties as assigned by Leadership and/or Executives.