Shelter Manager

Making Opportunity Count•Devens, MA

17h•Hybrid

About The Position

Making Opportunity Count (MOC) aims to empower families to achieve economic security by eliminating barriers and creating opportunities. MOC delivers a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support to alleviate poverty. The Shelter Manager, reporting to the Shelter Program Director and serving as a key member of the Senior Management Team, will be responsible for managing the day-to-day operations of the shelter program, including shelter maintenance. This position provides a professional presence, ensuring that all operations tasks are completed in a manner that is consistent with MOC’s standards of practice.

Requirements

5-8 years of experience or comparable combination of education and experience
Excellent people skills, specifically customer service skills and a capacity for collaboration and interpersonal relationships
Excellent written and verbal communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences
Knowledge of software programs specifically, Microsoft Office (Word, Excel, Access, Power Point and Outlook)
Familiarity with ETO programming
Demonstrated ability to work with diverse community and organizational groups
Ability to follow shelter guidelines on safety, handling emergencies, etc.
Well-developed assessment skills and crisis management responses
Experience in shelter, housing, housing stabilization, clinical service, trauma-informed care
Experience developing culturally and linguistically diverse programs for individuals and families from diverse socio-economic, racial, cultural, and linguistic backgrounds
Prominent commitment to DEI and ability to lead the cultural competency dialogue and planning over the long term in a sustainable manner
Adaptable in the face of conflict with multiple and changing priorities
Ability to move throughout the facility to conduct regular rounds and room checks, including at locations with stair-only access
Must be able to ascend and descend multiple flights of stairs regularly
Ability to move safely throughout worksites for extended periods of time during a shift
Ability to bend, kneel, crouch, and reach as needed to perform room inspections, support shelter operations, and respond to client needs
Ability to lift and carry up to 30 pounds
Must be able to perform tasks that involve physical movement, such as setting up rooms, moving light furniture, or supporting emergency protocols
Visual and auditory acuity sufficient to monitor client activity and ensure a safe shelter environment
Ability to respond quickly in emergencies, including the ability to move swiftly throughout the building

Nice To Haves

Preferred knowledge of EOHLC Uniform Shelter Rules & Systems

Responsibilities

Cultivating and elevating relationships with partner agencies, vendors, thought partners and community resources; participate in community meetings, events and activities as needed
Develop and implement strategies that will maximize synergies among program areas
Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals, empowering them to elevate their levels of responsibility and performance
Lead a collaborative environment set with clear, outcome-driven expectations with proactive communication
Work with staff to achieve key performance indicators across all program areas to ensure consistent, high-quality evaluation and goal setting for all employees
Maintain a sense of accountability among team members by driving individual and organization performance standards
Engaging in both strategic activities as well as taking a hands-on role regarding program execution and administrative issues
Assists with the development, implementation and analysis of the department's outcome measures and data collection processes
Makes certain that all client files and documentation of services are maintained according to quality assurance, grant reporting, and auditing standards
Monitors the health, safety and welfare of clients and department personnel by making certain that program service philosophy, policies, and procedures are followed appropriately
The Shelter Manager provides regular and on-going direct supervision to employees who provide direct services within the department, including delegating tasks, following up on completion of tasks, coaching, and evaluating performance
Provide weekly updates to the Director of Shelter Services regarding census data, personnel concerns, or any other relevant issues or concerns that may impact the efficient and effective services to clients
As a member of the Management Team, participate in regular leadership meetings, establish, and ensure compliance and quality assurance with operating policies and procedures
Demonstrates success in developing and evaluating program models and selecting and successfully operationalizing innovative programs
Other duties as assigned by the MOC leadership team