Shelter Manager

Making Opportunity Count Inc•Devens, MA

22h•$32 - $35•Hybrid

About The Position

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support. Reporting to the Shelter Program Director and serving as a key member of the Senior Management Team, the Shelter Manager will be responsible for managing the day-to-day operations of the shelter program, including shelter maintenance. The Shelter Manager is responsible for supporting the day-to-day operation of the shelter. The position provides a professional presence, ensuring that all operations tasks are completed in a manner that is consistent with MOC’s standards of practice.

Requirements

5-8 years of experience or comparable combination of education and experience
Excellent people skills, specifically customer service skills and a capacity for collaboration and interpersonal relationships
Excellent written and verbal communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences
Knowledge of software programs specifically, Microsoft Office (Word, Excel, Access, Power Point and Outlook)
Familiarity with ETO programming
Demonstrated ability to work with diverse community and organizational groups
Ability to follow shelter guidelines on safety, handling emergencies, etc.
Well-developed assessment skills and crisis management responses
Experience in shelter, housing, housing stabilization, clinical service, trauma-informed care
Experience developing culturally and linguistically diverse programs for individuals and families from diverse socio-economic, racial, cultural, and linguistic backgrounds
Prominent commitment to DEI and ability to lead the cultural competency dialogue and planning over the long term in a sustainable manner
Adaptable in the face of conflict with multiple and changing priorities

Nice To Haves

Preferred knowledge of EOHLC Uniform Shelter Rules & Systems

Responsibilities

Cultivating and elevating relationships with partner agencies, vendors, thought partners and community resources; participate in community meetings, events and activities as needed
Develop and implement strategies that will maximize synergies among program areas
Hiring, recruiting, managing, developing, coaching, and retaining individuals, empowering them to elevate their levels of responsibility and performance
Lead a collaborative environment set with clear, outcome-driven expectations with proactive communication
Work with staff to achieve key performance indicators across all program areas to ensure consistent, high-quality evaluation and goal setting for all employees
Maintain a sense of accountability among team members by driving individual and organization performance standards
Engaging in both strategic activities as well as taking a hands-on role regarding program execution and administrative issues
Assists with the development, implementation and analysis of the department's outcome measures and data collection processes
Makes certain that all client files and documentation of services are maintained according to quality assurance, grant reporting, and auditing standards
Monitors the health, safety and welfare of clients and department personnel by making certain that program service philosophy, policies, and procedures are followed appropriately
Provide weekly updates to the Director of Shelter Services regarding census data, personnel concerns, or any other relevant issues or concerns that may impact the efficient and effective services to clients
As a member of the Management Team, participate in regular leadership meetings, establish, and ensure compliance and quality assurance with operating policies and procedures
Demonstrates success in developing and evaluating program models and selecting and successfully operationalizing innovative programs
Other duties as assigned by the MOC leadership team