Shelter Coordinator

Flagstaff Shelter Services • Flagstaff, AZ

3d • Onsite

About The Position

This role involves providing essential support and coordination within a shelter environment. The Shelter Coordinator will practice informed decision-making, honesty, and transparency, fostering positive working relationships with staff, clients, and community partners to ensure continuity of care. A key aspect of the role is providing quality crisis intervention and seeking appropriate support for clients in difficult or emergency situations. The coordinator will be responsible for accurate and timely documentation, effective communication with emergency services, and data entry for client tracking. This position requires the ability to work non-judgmentally with individuals experiencing crises, including those with mental illnesses, addictions, and criminal backgrounds. Weekend availability is required, and all shifts are available (7AM-3PM, 3PM-11PM, and 11PM-7AM). A Level 1 Fingerprint Clearance Card must be obtained.

Requirements

• Must have or be able to obtain a Level 1 Fingerprint Clearance Card
• Weekend availability required

Nice To Haves

• Knowledge of the homelessness population, medically vulnerable individuals, substance abuse, domestic violence, addictions, criminal background, and individuals with disabilities.
• Knowledge and understanding of Flagstaff Shelter Service resources, and ability to navigate community resources for clients.
• Knowledge and skill to provide and model de-escalation and conflict mediation for shelter clients and staff.
• Ability to intervene and appropriately de-escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is always maintained.
• Knowledge of operating basic computer software programs and systems.
• Knowledge of strong work ethics in the workplace.
• Knowledge of basic application of confidentiality.
• Skills in active listening and critical thinking.
• Skills in sound judgement and decision making.
• Skills with strong written and verbal communication.
• Ability to be dependable in attendance and job performance.
• Ability to multitask and perform well under pressure.
• Ability to be flexible and adaptable to the changing needs of the organization.
• High school education, GED, or the equivalent.
• Experience working in a human services field required or equivalent knowledge, skills, and abilities preferred.
• CPR/First Aid Certification preferred.
• Food Handlers Card will be required.
• Driver’s License preferred.
• Ability to function both independently and in a team environment.

Responsibilities

• Practice informed decision making, honesty, transparency, and appropriate rapport building with staff, clients, and all community partners.
• Maintain a positive working relationship with coordinators, case managers, and on-site service providers to ensure continuity of care.
• Provide quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.
• Complete all required documentation throughout shift in an accurate, honest, and timely manner.
• Access and communicate effectively with FPD, FFD, EMS, non-emergency PD, Terros, and any other emergency service in the community.
• Enter Data for check-in for both HMIS (if trained in HMIS) and In-house methods for tracking clients.
• Work closely with Lead Coordinators/Asst. Manager/Shelter Manager to help keep shelter operations effective.
• Ability to work with people in crises, including those with mental illnesses, addictions, and criminal backgrounds without judgement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED