SHELTER CASE MANAGER (PART-TIME, PERMANENT)

STREET HAVEN AT CROSSRDS•Toronto, ON

7h•CA$0 - CA$27•Hybrid

About The Position

Street Haven at the Crossroads is seeking a part-time, permanent Shelter Case Manager to provide critical support to clients in the shelter, ensuring their safety and facilitating their transition to sustainable housing. This role involves care coordination for vulnerable and chronically homeless women through assessments, planning, facilitation, care coordination, evaluation, and advocacy. The Shelter Case Manager empowers women by leveraging their strengths and capabilities, promoting an improved quality of life by providing access to necessary supports to reduce the risk of homelessness. The position requires navigating social and institutional systems from a client-centered and community capacity-building framework.

Requirements

Post-secondary degree or diploma in Human Services, Social Work, Addictions, or Mental Health
Has a minimum of 2 years of professional experience working in social services or related fields, and/or a combination of relevant education and experience

Nice To Haves

Experience working in a women-centered organization would be an asset
Certificates in First Aid, CPR, crisis intervention and prevention and harm reduction would be an asset

Responsibilities

Completes intakes, admissions and orientations with new shelter clients.
Assesses and assists with client personal needs e.g., hygiene, nutrition, medical, and/or emotional.
Provides case planning services, using a person-centered, anti-oppression, harm reduction approach to clients.
Makes appropriate referrals, provides information and advocates with support services to assist clients with meeting their personal goals.
Identifies, intervenes and effectively deals with crisis, conflict situations and emergency situations that arise.
Facilitates system navigation, referrals and collaboration with appropriate organizations.
Conducts reviews of clients’ immediate needs and develop individual case plans that are reviewed regularly.
Communicates assessments, interventions, progress, and ongoing client contact through timely, record keeping and verbal communication.
Attends any case conference with partner agencies as needed.
Advocates for the needs of individual clients as well as systemic change, whenever needed for the overall benefit of individuals experiencing homelessness.
Advises clients of their rights and responsibilities.
Moves clients from shelter to housing and provides follow up and support.
Plans and promotes workshops and trainings that support clients.
Promotes a mutually supportive environment that emphasizes collaborative approaches and values the contributions of all members, including staff and clients.
Provides frontline support to other Street Haven staff/clients when needed.
Monitors the safety, security, and general welfare of clients and facility during shift and documents shelter happenings and client activities as necessary.
Works within a multi-disciplinary team, liaising with others to promote a supportive and respectful environment.
Ensures flow of critical information, including documentation and shift change, to bring forward issues and occurrences that take place while on shift.
Uses Street Haven ticket system for IT and property management support and maintenance.
Maintains and completes any housekeeping maintenance that is required.
Performs clean up duties using Street Haven sanitation and cleaning procedures.
Responsible for the admission, discharge and profile creation on the database for new clients.
Develops and maintains accurate and confidential user of service record keeping in accordance with SMIS privacy guidelines, City of Toronto shelter standards and Street Haven policies and procedures.
Maintains accurate real time case notes, client data and other records.
Other duties as required.