Overnight Case Manager (Arcadia Shelter and Permanent Supportive Housing)

YMCA Of Greater Seattle•Auburn, WA

12h•Onsite

About The Position

Supports low-income youth and young adults who may have experience in foster care, homelessness, disconnection from school, juvenile justice and/or other systems in developing the skills to live independently. Provides specialized support to youth and young adults in education, job readiness/employment, housing, or other designated field. Develops strong collaborative community relationships and provides extensive information and referral services. Creates a welcoming and supportive environment at the YMCA. This position provides direct support to the Arcadia Overnight Shelter and Permanent Supportive Housing (PSH) programs, serving youth and young adults experiencing homelessness, including individuals with disabling conditions. The role focuses on fostering stability, safety, and self-sufficiency through individualized support in areas such as housing retention, education, employment readiness, life skills development, and community engagement.

Requirements

Bachelor's degree in psychology, social work or related social services field or equivalent experience, Masters preferred.
Experience working with teens or young adults in employment, foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields.
Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
Strong youth engagement and relationship-building skills.
Strong verbal and written communication skills.
Basic computer skills and working knowledge of Microsoft Office.
Ability to transport self and client(s) in a safe and effective manner, and to meet clients at community locations; proof of adequate vehicle insurance coverage is required, or ability to travel to areas without public transportation.
Current state approved First Aid and CPR certification.
Current approved HIV blood borne pathogens training.

Nice To Haves

Masters degree preferred.
Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
Ability to speak any language in addition to English may be helpful.

Responsibilities

Provide crisis intervention and de-escalation support during overnight hours, assisting residents in developing and implementing safety plans, and utilizing trauma-informed approaches to support youth and young adults through challenging situations.
Supports program operations by assisting with room turnovers, unit inspections, room flips, and maintaining a clean, safe, and welcoming living environment.
Provides specialized services to youth and young adults in education, employment/career development, housing, technology, or other designated field and supports them in achieving their goals.
Build strong relationships with Y program participants to effectively provide quality services.
Develops individualized, strengths-based, youth-driven service plans.
Must understand contract/grant terms and conditions to ensure program outcome requirements are met and services rendered to young adults appropriately.
Researches best practices in field; creates and maintains specialized resource library.
Maintains clear, professional, timely participant contact notes, service plans, progress updates, outcomes, and other documentation in designated databases.
Teaches life skills, job readiness or other subject matter individually and/or in groups, often experientially.
Teams effectively and collaboratively with YMCA staff and/or community partners to plan and facilitate activities, including visits to related resources in the community.
Builds and maintains collaborative relationships with funding liaisons, other service providers, businesses and/or educational institutions as related to specialized services.
Supports participant success in key domains such as safe and stable housing, permanent connections to supportive adults, education and employment, health and well-being, and life skills.
May assist with program coordination or other activities related to job focus.
Participates in YMCA annual fundraising campaign to engage community members in volunteerism and philanthropic support for the Y mission.
Responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.
Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.