Shelter Case Manager

Hope of East Central Illinois•Charleston, IL

16h•Onsite

About The Position

This is a full-time position, from 2pm-10pm, Monday-Friday. The position is primarily responsible for advocacy, case management and counseling for shelter clients and their dependent children.

Requirements

Must be responsible, mature, flexible, capable of handling crisis situations and willing to work with a wide variety of adults and their dependent children.
40 hour domestic violence training and successful completion of a background check required.
Must have excellent verbal and written skills.
Reliable transportation, valid driver’s license, and proof of auto insurance coverage preferred.
The Shelter Case Manager must sign a confidentiality form indicating that the privacy of HOPE clients, staff and volunteers will be maintained.

Nice To Haves

Bachelor’s Degree preferred.

Responsibilities

Cover Crisis Hotline
Complete intakes and orientation for clients arriving in shelter
Establish safety plans with clients and review periodically
Establish goal plans with clients and assist them in obtaining and updating those goals
Document all interactions with clients, crisis calls, etc.
Provide limited transportation for both shelter and transitional housing clients.
Conduct house meetings as needed
Complete room checks as needed
Provide advocacy and referrals for clients as needed
Implement and monitor shelter policies and procedures to assure client safety
Report all emergencies to supervisor
Inform Supervisor of Shelter Operations of food supplies and inventory
Assist with fundraisers
Office duties such as filing, answering phones, and greeting the public
Report maintenance problems to supervisor
Update and keep copies as needed of current forms for shelter
Update and keep inventory of donations
Participate in the on call rotation except shift 4-12 is excluded
Participate in shelter housekeeping, maintenance, office duties, etc.
Accurately document shift conditions, challenges and anticipated questions in the staff log
Assist with training new staff
Other duties as assigned