Shelter Case Manager
About The Position
Help a Young Person Find Their Next Step at Brittany's Place. 180 Degrees believes every young person deserves a safe place to land, no matter what brought them to our door. Our youth shelters serve adolescents ages 12–19 navigating some of the hardest moments of their lives: homelessness, running away, family conflict, exploitation, or county placement. For many of these youth, trust, consistency, and dignity have been in short supply, and that's exactly what we're here to offer. Every young person in our shelter needs someone in their corner, someone who sees the full picture, plans with them (not for them), and helps chart a path forward. That's you. As a Shelter Case Manager, you provide intensive, relationship-based case management to youth during a critical window of stabilization. You're not here to control or enforce, you're here to advocate, collaborate, and build a real plan for what's next. Working closely with shelter staff and community partners, you help youth move from crisis toward stability, one conversation and one decision at a time.
Requirements
- Minimum age: 21.
- Bachelor’s degree in human services, psychology, social services, social work, or a related field and two years of related case management experience; case management experience may be substituted in lieu of education on a year-for-year basis.
- Valid driver’s license and insurance; dependable transportation for traveling to community partners and events; ability to drive Company vehicle without restrictions.
- Ability to clear a Department of Human Services background screening.
- Strong foundation in trauma-responsive and youth-centered practice.
- Ability to build rapport with youth and families while maintaining professional boundaries.
- Skilled in care coordination, advocacy, and collaborative problem-solving.
- Understanding of confidentiality, data practices, and ethical responsibilities.
- Strong written and verbal communication skills and documentation skills.
- Excellent organization, time management, and attention to detail.
- Ability to operate effectively in fast-paced, complex environments.
- Proficiency with computer systems and databases.
Nice To Haves
- Experience in the nonprofit sector preferred.
Responsibilities
- Build trusting, relationship-based connections with youth navigating trauma and housing instability
- Lead intensive case management focused on safety, stabilization, and transition planning
- Practice trauma-responsive, youth-centered care with advocacy and collaboration, not control
- Partner closely with shelter staff to create a consistent, unified experience for every youth
- Serve as a liaison with parents, caregivers, guardians, caseworkers, probation officers, and other involved adults
- Support family and caregiver engagement and reunification efforts when appropriate and aligned with the youth's plan
- Provide regular, appropriate progress updates to families, caregivers, and workers based on youth needs, relationships, and circumstances
- Coordinate with community partners to support youth toward their next steps
- Support planned and unplanned discharges, ensuring appropriate transition planning and continuity of care.
- Maintain professional boundaries, confidentiality, and ethical practice
- Keep clear, accurate documentation to support youth planning and progress
- Lead by example, day and night by modeling trauma-responsive practice and professionalism, participate in on-call rotation, and provide expert consultation to shelter staff through complex, high-needs moments alongside your Program Manager.
Benefits
- Sign on Bonus of $600 (Half paid out at 3 months and other half at 12 months).
- Paid time off (PTO) starting at 18 days annually.
- Medical, Dental, FSA & HSA options
- Life, STD, LTD
- Employee Assistance Program
- 401K company match up to 4%
- 12 paid company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
