SHELTER CASE MANAGER (Overnight, Part-Time Permanent)

STREET HAVEN AT CROSSRDS•Toronto, ON

3d•CA$0 - CA$26•Onsite

About The Position

Street Haven at the Crossroads is a multidisciplinary agency dedicated to supporting women on their journey toward safety, stability, and personal empowerment. The organization provides a continuum of care that includes emergency shelter services, supportive housing, addiction recovery programs, mental health supports, and skills training. Since 1965, Street Haven has served women across the Greater Toronto Area through both onsite and outreach community-based programs, meeting women where they are. Through an integrated and compassionate approach to service delivery, Street Haven helps women rebuild their lives with dignity, resilience, and hope. Reporting to the Manager of Shelter & Housing Services, the position provides critical support to the clients in the Shelter to ensure that clients are safe and supported as they move towards sustainable shelter. The Shelter Case manager provides care coordination to vulnerable and chronically homeless women through assessments, planning, facilitation, care coordination, evaluation and advocacy. The Shelter Case manager empowers women, draws on their strengths and capabilities, and promotes an improved quality of life by providing access to the necessary supports that help to reduce the risk of homelessness. The position navigates social and institutional systems from a client centered and community capacity building framework.

Requirements

Post-secondary degree or diploma in Human Services, Social Work, Addictions, or Mental Health
Has a minimum of 2 years of professional experience working in social services or related fields, and/or a combination of relevant education and experience

Nice To Haves

Experience working in a women-centered organization would be an asset
Certificates in First Aid, CPR, crisis intervention and prevention and harm reduction would be an asset

Responsibilities

Completes intakes, admissions and orientations with new shelter clients
Assesses and assists with client personal needs e.g., hygiene, nutrition, medical, and/or emotional
Provides case planning services, using a person-centered, anti-oppression, harm reduction approach to clients
Makes appropriate referrals, provides information and advocates with support services to assist clients with meeting their personal goals
Identifies, intervenes and effectively deals with crisis, conflict situations and emergency situations that arise
Facilitates system navigation, referrals and collaboration with appropriate organizations
Conducts reviews of clients’ immediate needs and develop individual case plans that are reviewed regularly
Communicates assessments, interventions, progress, and ongoing client contact through timely, through record keeping and verbal communication
Attends any case conference with partner agencies as needed
Advocates for the needs of individual clients as well as systemic change, whenever needed for the overall benefit of individuals experiencing homelessness.
Advises clients of their rights and responsibilities
Moves clients from shelter to housing and provides follow up and support
Plans and promotes workshops and trainings that support clients
Promotes a mutually supportive environment that emphasizes collaborative approaches and values the contributions of all members, including staff and clients
Provides frontline support to other Street Haven staff/clients when needed
Monitors the safety, security, and general welfare of clients and facility during shift and documents shelter happenings and client activities as necessary
Works within a multi-disciplinary team, liaising with others to promote a supportive and respectful environment
Ensures flow of critical information, including documentation and shift change, to bring forward issues and occurrences that take place while on shift
Uses Street Haven ticket system for IT and property management support and maintenance
Maintains and completes any housekeeping maintenance that is required
Performs clean up duties using Street Haven sanitation and cleaning procedures
Responsible for the admission, discharge and profile creation on the database for new clients
Develops and maintains accurate and confidential user of service record keeping in accordance with SMIS privacy guidelines, City of Toronto shelter standards and Street Haven policies and procedures
Maintains accurate real time case notes, client data and other records
Other duties as required