Shelter Campus Coordinator

Goodwill of Colorado•Colorado Springs, CO

20h•Onsite

About The Position

The Campus Coordinator contributes to a safe and supportive atmosphere by encouraging respect, clear communication, and personal responsibility. Through a combination of compassionate engagement and consistent oversight, they help individuals navigate their path toward stability and growth. Campus Coordinators rotate through key operational assignments, including: Centralized intake and access control through the Welcome Center, Daily shelter management and resident support, Day resource center operations and service coordination, Campus presence, guest engagement, and safety patrols, Security camera observation and documentation of campus activity.

Requirements

High school diploma or GED required
Candidates who identify as being in recovery must demonstrate a minimum of two years of continuous sobriety.

Nice To Haves

associate degree preferred
Experience working in a Christian recovery, addiction recovery, or faith-based human services environment is preferred.
Previous experience in shelter services, recovery programs, behavioral health, hospitality, law enforcement, crisis response, or other mission-driven care environments is highly valued.
CPR and First Aid certification preferred, or the ability to obtain certification within a specified timeframe.

Responsibilities

Facilitate guest admissions, registrations, and intake processes while ensuring records are complete and up to date.
Coordinate shelter placements and monitor guest transitions throughout the campus to support smooth daily operations.
Prepare detailed shift summaries, activity logs, and operational reports.
Observe and monitor security systems, including surveillance cameras, to help maintain a safe and secure environment.
Initiate maintenance requests and technology support tickets as operational needs arise.
Maintain clear, factual, and timely documentation in accordance with organizational standards.
Contribute to efficient campus operations by upholding high service standards and supporting the organization's mission.
Build positive relationships with guests by offering encouragement while reinforcing personal accountability and responsibility.
Communicate policies, procedures, and expectations in a respectful, consistent, and professional manner.
Provide spiritual encouragement and prayer support when requested by guests.
Connect guests with appropriate programs and services through timely referrals and coordinated transitions to program staff.
Help foster an environment that promotes stability, growth, and positive life change.
Support volunteers by providing guidance, information, and assistance during guest interactions and service activities.
Participate in required meetings, trainings, and organizational communications to stay informed and aligned with campus priorities.
Carry out additional responsibilities as assigned. Duties and responsibilities may be adjusted to meet evolving organizational and operational needs.
Welcome guests, visitors, and volunteers with professionalism, respect, and clear communication.
Educate guests on campus expectations and community standards during intake and reinforce them consistently throughout their stay.
Maintain an active and approachable presence throughout assigned areas of the campus.
Demonstrate integrity, professionalism, and sound judgment in all interactions.
Support volunteers by providing guidance and assistance during service activities and guest interactions.
Promote compliance with campus, shelter, and program policies to maintain a secure and orderly environment.
Proactively identify concerns and address issues before they escalate, helping minimize disruptions to campus operations.
Establish and maintain professional boundaries while cultivating positive relationships with guests.
Follow established protocols regarding guest removal, behavioral concerns, and incident response, communicating actions promptly to leadership.
Effectively de-escalate challenging situations and respond appropriately to behavioral issues.
Prepare accurate incident reports and maintain required records in accordance with organizational standards.
Conduct routine facility, safety, and security inspections throughout the campus.
Follow approved safety procedures and avoid physical intervention unless specifically authorized by policy.
Utilize trauma-informed practices when supporting guests and responding to sensitive situations.
Demonstrate emotional intelligence, professionalism, and effective decision-making in both routine and high-stress situations.
Support efficient day-to-day campus operations through proactive problem-solving and attention to detail.
Ensure assigned tasks and responsibilities are completed accurately, consistently, and on schedule.
Maintain strong communication with team members by sharing important updates, observations, and concerns.
Help maintain a clean, organized, and welcoming environment for guests, staff, volunteers, and visitors.
Collaborate with colleagues to deliver high-quality services that align with the organization's mission, values, and commitment to serving the community.