Shelter Assistant - 2nd Shift (2:00 PM - 10:30 PM) - Family Shelter

UMOM New Day Centers•Phoenix, AZ

2d•$19 - $20

About The Position

The Shelter Assistant supports participants in a 24-hour-a-day, 7-day-a-week family shelter program, helping ensure their safety, health, and well-being. The role promotes a safe and supportive environment and uses a trauma-informed approach. It includes assisting with immediate basic needs, monitoring shelter operations, responding to concerns and crises, and connecting participants with resources and case management. The position also supports facility operations and provides customer service to participants, volunteers, guests, and UMOM team members.

Requirements

High school diploma or GED preferred.
Basic computer literacy, including data entry, web navigation, typing, text editing, and ability to learn new software systems.
Proficiency with Microsoft Word, Excel, and Outlook.
Valid Level One Fingerprint Clearance Card or ability to obtain one.
Ability to clear the Central Registry Screening from the Department of Child Safety and Adult Protective Services.
Ability to comply with and pass required background checks and drug screening, including pre-employment and random screening when required or requested.
Valid Arizona driver's license and driving record that meets UMOM policy.
50/100 level of car insurance coverage.
Ability to lift at least 20 pounds.
Ability to regularly ascend and descend one flight of stairs.
Ability to perform duties outdoors in all weather conditions.
Ability to remain stationary for extended periods while handling client files, a computer, and standard office equipment and technology peripherals.
Willingness to embrace and actively support UMOM's culture and values.
Ability to focus on relevant tasks and details while switching quickly between tasks.
Ability to exercise independent judgment and take ownership of decisions.
Ability to think at a broad, systems level within the scope of the position.
Ability to work independently and self-manage while also working as part of a team.
Ability to organize, meet deadlines, prioritize, and delegate appropriately.
Ability to cope with and embrace change, risk, and uncertainty.
Ability to develop strong relationships in a fast-paced, collaborative setting that values diverse opinions, and enthusiasm for helping drive organizational change toward data-driven practices.

Nice To Haves

One year of professional experience in social services.
Previous experience working with low-income, at-risk, or homeless individuals or other vulnerable populations.

Responsibilities

Provide friendly customer service to participants, volunteers, guests, and UMOM team members.
Answer phone calls and transfer them to the appropriate person or department.
Answer questions about UMOM programs when possible.
Offer support, assistance, and encouragement to shelter participants and help meet immediate basic needs.
De-escalate conflict safely and appropriately, responding to crises and contacting on-call leadership, police, fire, or a crisis team as needed.
Assist with receiving donations, facility clean-up, submitting work orders, and events.
Help participants understand and follow program expectations and policies, providing written documentation when appropriate.
Engage participants as appropriate to connect them with resources and case management.
Complete shelter rounds and wellness checks to monitor participant safety and security.
Conduct room checks and searches for shelter health and safety.
Monitor participant move-outs.
Provide hygiene supplies, personal mail, and packages to participants, documenting when appropriate.
Oversee traffic and communication related to shelter operations and ensure required procedures are followed.
Perform other duties as assigned by leadership and/or executives.