Shelter Assistant - Family Shelter - 3rd Shift (10:00 PM - 6:30 AM)

UMOM New Day Centers•Phoenix, AZ

About The Position

The Shelter Assistant supports participants in a 24-hour, 7-day-a-week family shelter program, helping ensure their safety, health, and well-being. The role promotes a safe, supportive environment and uses a trauma-informed approach when working with participants. The position provides customer service, responds to immediate needs and crises, supports shelter operations, and connects participants with resources and case management as appropriate. The typical schedule is five days per week, with two consecutive days off, and includes weekends and holidays. The listed hiring salary range is $19–$20 per hour. This is a non-exempt, safety-sensitive position. Duties and responsibilities may change, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED is preferred.
One year of professional experience in social services is preferred.
Previous experience working with low-income, at-risk, homeless, or other vulnerable populations is preferred.
Basic computer literacy, including data entry, web navigation, typing, text editing, and the ability to learn new software systems.
Proficiency with Microsoft Word, Excel, and Outlook.
Valid Level One Fingerprint Clearance Card or ability to obtain one.
Ability to clear the Central Registry Screening from the Department of Child Safety and Adult Protective Services.
Ability to comply with and pass required background checks and drug screenings, including pre-employment and random drug screening as required or requested.
Valid Arizona driver’s license and a driving record that meets UMOM’s policy for 50/100-level car insurance coverage.
Ability to lift at least 20 pounds.
Ability to regularly ascend and descend one flight of stairs.
Ability to work outdoors in all weather conditions.
Ability to perform duties involving extended periods of stationary work while using client files, a computer, and standard office equipment.
Willingness to embrace and actively support UMOM’s culture and values.
Ability to focus on relevant tasks and details while switching quickly between tasks.
Ability to exercise independent judgment and take ownership of decisions.
Ability to think at a systems level within the scope of the position.
Ability to work independently and self-manage while also working as part of a team.
Ability to organize, meet deadlines, prioritize, and delegate appropriately.
Ability to cope with and embrace change, risk, and uncertainty.
Ability to develop strong relationships in a fast-paced, collaborative setting that values diverse opinions.

Nice To Haves

One year of professional experience in social services.
Previous experience working with low-income, at-risk, homeless, or other vulnerable populations.
High school diploma or GED.

Responsibilities

Provide friendly customer service to participants, volunteers, guests, and UMOM team members.
Answer phone calls and transfer them to the appropriate person or department.
Answer questions about UMOM programs when possible.
Offer support, assistance, and encouragement to shelter participants by helping meet immediate basic needs.
De-escalate conflict safely and appropriately, responding to crises and contacting on-call leadership, police, fire services, or a crisis team as needed.
Assist with receiving donations, facility clean-up, submitting work orders, and events.
Help participants understand and follow program expectations and policies, providing written documentation when appropriate.
Engage participants, when appropriate, to connect them with resources and case management.
Monitor the shelter site through rounds and wellness checks to support participant safety and security.
Conduct room checks and searches for the health and safety of the shelter site.
Monitor participant move-outs.
Provide hygiene supplies, personal mail, and packages to participants, documenting when appropriate.
Oversee traffic and communication related to shelter operations and ensure proper procedures are followed.
Perform other duties as assigned by leadership and/or executives.