Shelter Advocate - Thursday - Sunday 11:00pm-7:00am

Laura's House•Aliso Viejo, CA

4d•Onsite

About The Position

Join One of Orange County's Best Places to Work! Voted Top Places to Work by the Orange County Register 2025 and Voted Best Places to Work by Orange County Business Journal - 2019 At Laura's House , we don't just offer jobs-we offer purpose. Be part of a compassionate, mission-driven team making a real difference in the lives of domestic violence survivors and their families. Laura's House offers the opportunity to work for an organization that is dedicated to the support of programs and shelter for victims of domestic violence. We offer the chance to make a difference and know that your work is appreciated. The workforce is diverse, multicultural, and passionate about a cause they believe in and united as a team to help clients in need.

Requirements

Valid driver's license, reliable transportation and appropriate insurance.
Live Scan & Drug and TB Test.
CPR & First Aid.
Excellent oral and written communication skills.
Customer services skills.
Basic computer skills.
Works well independently.

Nice To Haves

Bachelor's degree in human services or related field or equivalent experience preferred.
Crisis intervention and/or services for domestic violence survivors preferred.
Experience in Residential settings preferred.
Bilingual Spanish preferred.

Responsibilities

Provide crisis intervention, information and referrals to individuals calling the 24-hour hotline.
Complete telephone intakes for individuals seeking access to Safety Net and/or Emergency Shelter.
Provide access to Safety Net to eligible callers.
Transport food to clients in Safety Net as needed.
Provide crisis intervention and conflict resolution to residents as needed.
Assist with childcare as needed.
Supervise volunteers as needed.
Enforce Emergency Shelter/Step Ahead policies and procedures.
Enter statistical data for contract and other reporting requirements as needed.
Document calls accurately and legibly per policy and guidelines.
Other duties as assigned.
Preserve confidentiality of all client, staff, volunteer & agency information.
Represent the agency in a positive, professional manner at all times.
Maintain appropriate boundaries with clients and staff.
Maintain a tidy, organized workspace.
Participate in agency functions as a participant/presenter as required.