PRN Shelter Advocate (Evenings, Overnights & Weekends)

Safehome•Overland Park, KS

2d•Onsite

About The Position

Safehome is a nonprofit organization and domestic violence shelter whose purpose is to provide a healing atmosphere where survivors can gain inner strength, explore options, and be empowered to live free of abuse. The Shelter Advocate supports residential clients and answers hotline calls. The role requires strong communication, active listening, sound judgment, dependability, care, teamwork, and initiative with day-to-day tasks. This is a PRN role. Employees work on an as-needed basis and must be available for evening, overnight, and weekend shift openings. The advocate provides support and safety planning to hotline callers, conducts residential client intakes, maintains confidential client records, monitors the shelter and its residents, supports a safe and clean facility, and helps maintain shelter operations and readiness.

Requirements

High school diploma or equivalent.
Effective computer literacy, including Microsoft Office, data entry, word processing, email, and client management programs.
Effective oral and written communication, including telephone, email, and social media etiquette.
Sound judgment and the ability to prioritize tasks, manage time, and use resources effectively.
Understand and maintain appropriate boundaries with clients.
Ability to work respectfully and professionally with diverse groups and populations in a culturally competent manner.
Ability to move throughout the building and to sit or remain stationary for extended periods.
Ability to lift 40 pounds.
Must not have unresolved emotional issues regarding personal current or past experiences with abuse of any kind.
Must be available to work evening, overnight, and weekend shift openings on an as-needed basis.

Nice To Haves

Bachelor’s degree preferred but not required.
Experience preferred.

Responsibilities

Actively listen to hotline callers, assess their needs, and provide support.
Assist callers with safety planning and shelter-entry intentions by analyzing potential lethality risk factors.
Recommend appropriate services and treat callers respectfully and ethically.
Conduct intakes with new residential clients.
Maintain accurate, confidential records documenting client behavior, incidents, interactions, and progress.
Monitor building status and cleanliness, report malfunctions, and help keep the building clean.
Monitor resident activity and manage conflict through appropriate intervention and communication with Case Managers.
Identify barriers to residents’ success and communicate them to Case Managers and the Client Care Manager.
Monitor and secure the physical environment to maximize resident and coworker safety, responding appropriately to security threats.
Learn and apply agency and program policies and procedures, and interpret them for residents and volunteers.
Help maintain adequate shelter supplies for residents.
Conduct shelter walkthroughs to check resident safety and facility needs.
Complete agency forms documenting critical incidents.
Help prepare vacant rooms for future clients, including packing rooms.
Handle food, including cooking, serving, and cleaning.
Keep the office organized.