SharePoint Systems Administrator SME

D2 Technical Services•Alexandria, VA

1d•Onsite

About The Position

D2 is seeking a SharePoint Subject Matter Expert to support a large enterprise IT contract for the Department of Defense. The role supports infrastructure services, operations, and maintenance across multiple classification enclaves, including remote administration of server farms in multiple data centers. The SME deploys, operates, and maintains SharePoint services, including load balancing, PKI authentication, and claims-based authentication, and supports site setup, permission management, troubleshooting, and customer service requests. The role works within a team to meet mission needs and maintain customer capabilities. It requires technical expertise, a customer-oriented approach, attention to detail, and excellent oral and written communication skills. This is a 100% on-site position supporting a 24/7/365 mission environment. The position requires a bachelor's degree with 12 years of relevant experience, a master's degree with 10 years, an associate's degree with 14 years, or a high school diploma with 16 years. Candidates must meet DoDM 8140.03 (formerly DoD 8570) IT System Administrator Intermediate certification requirements, with credentials such as Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher. U.S. citizenship is required. An active TS/SCI clearance with CI Poly is required, or a TS/SCI clearance and willingness to obtain a polygraph.

Requirements

Extensive experience with SharePoint 2016, SharePoint 2019, SharePoint Subscription Edition, and SharePoint Online.
Extensive experience configuring, installing, and securing SharePoint systems.
Familiarity with managing SQL clusters supporting SharePoint farms.
Experience with patch maintenance for SQL clusters and SharePoint farms.
Experience with PKI authentication and claims-based authentication.
Experience using load balancers such as F5 Big-IP Local Traffic Manager or Citrix NetScaler.
Experience managing Microsoft 365/Office 365 offerings such as Microsoft Teams, OneDrive, and SharePoint Online.
Experience with routine maintenance processes and willingness to conduct scheduled maintenance during approved maintenance windows.
Experience with Change Management fundamentals, including planning, execution, and documentation of environmental changes.
Experience with Tier 2 and Tier 3 system administration.
Experience troubleshooting issues in a growing environment.
Experience reviewing logs, analyzing incidents, identifying issue trends, and conducting problem analysis.
Effective time-management skills and ability to prioritize projects, documentation, incident tickets, and customer requests.
Strong oral and written communication skills, including communicating major outages, service degradation, and project status to program and government leadership.
Track record of working effectively in a team and supporting peers to improve processes and results.
Experience with IT Service Management ticketing systems such as ServiceNow.
Bachelor's degree with 12 years of relevant experience, master's degree with 10 years, associate's degree with 14 years, or high school diploma with 16 years.
At minimum, meet DoDM 8140.03 (formerly DoD 8570) IT System Administrator Intermediate certification requirements, such as Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher.
U.S. citizenship.
Active TS/SCI clearance with CI Poly, or TS/SCI clearance and willingness to obtain a polygraph.

Nice To Haves

An in-scope Counterintelligence Polygraph completed within the past five years.
Familiarity with Nintex, InfoPath, and/or Power BI for creating and managing workflows.
Experience configuring and managing SPPatchify for patch maintenance of large SharePoint farms.
Microsoft 365 Certified: Administrator Expert or an equivalent certification related to SharePoint, Teams, OneDrive, and their administration.

Responsibilities

Interact with site and collection owners to handle service inquiries and problems.
Implement, troubleshoot, and maintain SharePoint systems.
Distinguish isolated user problems from enterprise-wide application or system problems.
Develop solutions for complex problems and update Knowledge Articles and Standard Operating Procedures to reflect changes to the environment.
Oversee SharePoint projects, including version upgrades, routine maintenance, hardware and platform upgrades or migrations, and capability expansions.
Identify methods for integrating with existing and future Identity, Credential, and Access Management technologies.
Assist users with manual migrations from older SharePoint versions to SharePoint 2019, SharePoint Subscription Edition, SharePoint Online, and Microsoft 365.
Manage permissions for new and existing site collections and their associated lists and items.
Manage access to Microsoft 365 applications based on SharePoint technology, including Microsoft Teams, OneDrive, and SharePoint Online.
Conduct searches and data purges from operational systems as required for cybersecurity, legal, compliance, FOIA, and other legitimate purposes.
Manage the asset library, risk database, and business rhythm calendar to enhance stakeholder situational awareness.
Coordinate with customers and stakeholders to collect data, conduct analysis, and develop and implement solutions for incident tickets and requirements.
Provide follow-up reports, including technical findings, feedback, resolution steps, and After Action Reports, for root-cause analysis, engineering assessments, and process improvement.
Maintain, develop, and enrich service and server monitoring using SolarWinds, ScienceLogic, PowerShell, or other technologies.
Support customer requirements in a 24/7/365 mission environment.
Update operations and maintenance documentation for IT Operations Center personnel to support after-hours triage and troubleshooting.