SharePoint Systems Administrator SME

D2 Technical Services•Alexandria, VA

8h•Onsite

About The Position

D2 Technical Services is seeking a SharePoint Subject Matter Expert to support a large enterprise IT contract for the Department of Defense. The role supports infrastructure services, operations, and maintenance across multiple classification enclaves, including remote administration of server farms in multiple data centers. The SME deploys, operates, and maintains SharePoint services and supports load balancing, PKI and claims-based authentication, site setup, permissions, troubleshooting, customer service requests, and content and knowledge managers. This is a 100% on-site role in a team environment supporting mission needs. The position requires strong SharePoint technical expertise, customer orientation, attention to detail, and excellent oral and written communication skills. The role supports SharePoint and related Microsoft 365 services in a 24/7/365 mission environment. Responsibilities include administration and maintenance across SharePoint versions and cloud services, customer and stakeholder coordination, incident response and analysis, documentation, upgrades and migrations, and service monitoring. The candidate must be a U.S. citizen and hold an active TS/SCI clearance; a CI Polygraph is required, or the candidate must be willing to obtain one with TS/SCI. Education requirements may be met with a Bachelor's degree and 12 years of relevant experience, a Master's degree and 10 years, an Associate's degree and 14 years, or a high school diploma and 16 years. Candidates must also meet DoDM 8140.03 (previously DoD 8570) IT System Administrator Intermediate certification requirements. The listed salary range is typically $160,000–$200,000; actual compensation depends on factors including education, experience, certifications, and other requirements.

Requirements

Extensive experience with SharePoint 2016, SharePoint 2019, SharePoint Subscription Edition, and SharePoint Online.
Extensive experience configuring, installing, and securing SharePoint systems.
Familiarity with managing SQL clusters in support of SharePoint farms.
Experience with patch maintenance for SQL clusters and SharePoint farms.
Experience with PKI authentication and claims-based authentication.
Experience using load balancers such as F5 Big-IP Local Traffic Manager or Citrix NetScaler.
Experience managing Microsoft 365/Office 365 cloud offerings, including Microsoft Teams, OneDrive, and SharePoint Online.
Experience with routine maintenance processes and willingness to perform scheduled maintenance during approved maintenance windows.
Experience with change management fundamentals, including planning, execution, and documentation of environmental changes.
Experience with Tier 2 and Tier 3 system administration.
Experience troubleshooting issues in a growing environment.
Experience with log reviews, incident analysis, and identifying issue trends and problems.
Effective time-management skills and ability to prioritize projects, documentation, incident tickets, and customer requests.
Strong oral and written communication skills, including communicating major outages, service degradation, and project status to program and government leadership.
Demonstrated ability to work effectively on a team and support peers in improving processes and results.
Experience with IT Service Management ticketing systems such as ServiceNow.
Meet DoDM 8140.03 (previously DoD 8570) IT System Administrator Intermediate certification requirements; examples include Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher.
U.S. citizenship is required.
Active TS/SCI clearance is required; a CI Polygraph is required for the position, or the candidate must have TS/SCI and be willing to obtain a Polygraph.
Education and experience must meet one of these combinations: Bachelor's degree with 12 years of relevant experience; Master's degree with 10 years; Associate's degree with 14 years; or high school diploma with 16 years.

Nice To Haves

In-scope Counterintelligence Polygraph within the past five years.
Familiarity with Nintex, InfoPath, and/or Power BI for creating and managing workflows.
Experience configuring and managing SPPatchify for patch maintenance of large SharePoint farms.
Microsoft 365 Certified: Administrator Expert certification, or an equivalent certification related to SharePoint, Teams, OneDrive, and their administration.

Responsibilities

Interact with site and collection owners to handle service inquiries and problems.
Implement, troubleshoot, and maintain SharePoint systems.
Distinguish isolated user issues from enterprise-wide application or system problems.
Develop solutions for complex problems and update Knowledge Articles and Standard Operating Procedures to reflect environmental changes.
Oversee SharePoint projects, including version upgrades, routine maintenance, hardware and platform upgrades or migrations, and capability expansions.
Identify methods for direct integration with existing and future Identity, Credential, and Access Management technologies.
Assist users with manual migrations from older SharePoint versions to SharePoint 2019, SharePoint Subscription Edition, SharePoint Online, and Microsoft 365.
Manage permissions for new and existing site collections and their associated lists and items.
Manage access to Microsoft 365 applications based on SharePoint technology, including Microsoft Teams, OneDrive, and SharePoint Online.
Conduct data searches and purges from operational systems when required by cybersecurity, legal, compliance, FOIA, or other legitimate sources.
Manage the asset library, risk database, and business rhythm calendar to enhance stakeholder situational awareness.
Coordinate with customers and stakeholders to collect data, conduct analysis, and develop and implement solutions for incident tickets and requirements.
Provide follow-up reports, including technical findings, feedback, resolution steps, and After Action Reports, for root cause analysis, engineering assessments, and process improvement initiatives.
Maintain, develop, and enrich service and server monitoring using SolarWinds, ScienceLogic, PowerShell, or other technologies.
Support customer requirements in a 24/7/365 mission environment.
Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to support after-hours triage and troubleshooting.