SharePoint System Administrator SME

Leidos • Alexandria, VA

7d

About The Position

Leidos is seeking a SharePoint Subject Matter Expert (SME) to support a large enterprise IT contract for the Department of Defense. The SharePoint System Administrator supports infrastructure services, operations, and maintenance across multiple enclaves of different classifications, including remote administration of server farms located in multiple data centers. The role deploys, operates, and maintains SharePoint services, including load balancing, PKI authentication, and claims-based authentication, and supports site setup, permission management, troubleshooting, and customer service requests. The SME works in a team environment to meet mission needs and maintain customer capabilities. The role requires a technical, customer-oriented, detail-oriented professional with broad SharePoint administration experience and strong oral and written communication skills.

The position supports a 24/7/365 mission environment and includes scheduled maintenance during approved maintenance windows. The administrator also maintains and updates operational and maintenance documentation to help IT Operations Center personnel with after-hours triage and troubleshooting.

Requirements

• Extensive experience with SharePoint 2016, SharePoint 2019, SharePoint Subscription Edition, and SharePoint Online.
• Extensive experience configuring, installing, and securing SharePoint systems.
• Familiarity with managing SQL clusters supporting SharePoint farms.
• Experience patching SQL clusters and SharePoint farms.
• Experience with PKI authentication and claims-based authentication.
• Experience using load balancers such as F5 BIG-IP Local Traffic Manager or Citrix NetScaler.
• Experience managing Microsoft 365/Office 365 cloud offerings, including Microsoft Teams, Microsoft OneDrive, and SharePoint Online.
• Experience with routine maintenance processes and willingness to perform scheduled maintenance during approved maintenance windows.
• Experience with change-management fundamentals, including planning, executing, and documenting environmental changes.
• Experience in Tier 2 and Tier 3 system administration.
• Experience troubleshooting issues in a growing environment.
• Experience reviewing logs, analyzing incidents, and identifying issue trends.
• Effective time-management skills and ability to prioritize projects, documentation updates, incident tickets, and customer requests.
• Strong oral and written communication skills, including communicating major outages, service degradation, and project status to program and government leadership.
• Ability to work effectively in a team and support peers in improving processes and results.
• Experience with IT Service Management ticketing systems such as ServiceNow.
• U.S. citizenship is required.
• Must hold TS/SCI with Counterintelligence (CI) Polygraph or Full Scope Polygraph, or hold TS/SCI and be willing to obtain a polygraph.
• Must meet DoDM 8140.03 (previously DoD 8570) IT System Administrator Intermediate certification requirements, such as Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher.
• Must meet one of these education and relevant-experience combinations: bachelor's degree and 12 years; master's degree and 10 years; associate's degree and 14 years; or high school diploma and 16 years.

Nice To Haves

• Relevant certification in VMware, Windows Server Administration, or similar technology.
• Familiarity with Nintex, InfoPath, and/or Power BI for creating and managing workflows.
• Experience configuring and managing SPPatchify for patch maintenance of large SharePoint farms.
• Microsoft 365 Certified: Administrator Expert or equivalent certification related to SharePoint, Teams, OneDrive, and their administration.

Responsibilities

• Interact with site and collection owners to resolve service inquiries and problems.
• Implement, troubleshoot, and maintain IT systems; distinguish individual user issues from enterprise-wide system or application problems.
• Develop solutions to complex problems and update Knowledge Articles and Standard Operating Procedures to reflect environmental changes.
• Oversee SharePoint projects, including version upgrades, routine maintenance, hardware and platform upgrades or migrations, and capability expansions.
• Identify methods to integrate SharePoint directly with existing and future Identity, Credential, and Access Management technologies.
• Assist users with manual migrations from older SharePoint versions to SharePoint 2019, SharePoint Subscription Edition, or SharePoint Online.
• Manage permissions for site collections and their associated lists and items.
• Manage access to Microsoft 365/Office 365 applications that use SharePoint technology, including Microsoft Teams, Microsoft OneDrive, and SharePoint Online.
• Conduct data searches and purges from operational systems as required by cybersecurity, legal, compliance, FOIA, and other legitimate sources.
• Manage the asset library, risk database, and business rhythm calendar to enhance stakeholder situational awareness.
• Coordinate with customers and stakeholders to collect data, conduct analysis, and develop and implement solutions for incident tickets and requirements.
• Provide follow-up reports, including technical findings, feedback, resolution steps, and After Action Reports, for root-cause analysis, engineering assessments, and process improvement initiatives.
• Maintain, develop, and enrich service and server monitoring using SolarWinds, ScienceLogic, PowerShell, or other technologies.
• Support customer requirements in a 24/7/365 mission environment.
• Update operations and maintenance documentation for IT Operations Center personnel performing after-hours triage and troubleshooting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior