SharePoint System Administrator SME

Leidos•Alexandria, VA

9d•$116,350 - $210,325

About The Position

Leidos is seeking a SharePoint Subject Matter Expert to support a large enterprise IT contract for the Department of Defense. The SharePoint System Administrator supports infrastructure services, operations, and maintenance across multiple enclaves of different classifications, including remote administration of server farms in multiple data centers. The role deploys, operates, and maintains SharePoint services, including load balancing, PKI authentication, and claims-based authentication, and supports site setup, permission management, troubleshooting, and customer service requests for customers and content and knowledge managers. The successful candidate is technical, customer-oriented, detail-oriented in capturing inquiries, and highly familiar with managing SharePoint. They work in a team to meet mission needs and maintain customer-facing capabilities. The position supports a 24/7/365 mission environment and requires scheduled maintenance during approved maintenance windows. Candidates must be U.S. citizens and have a TS/SCI clearance with a CI or Full Scope Polygraph, or TS/SCI and willingness to obtain a polygraph. Education and experience must meet one of these combinations: a Bachelor's degree and 12 years of relevant experience, a Master's degree and 10 years, an Associate's degree and 14 years, or a high school diploma and 16 years. At minimum, candidates must meet DoDM 8140.03 (previously DoD 8570) IT System Administrator Intermediate certification requirements through Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher. Industry certifications are not otherwise required; VMware, Windows Server Administration, or similar certifications are beneficial. The pay range is $116,350 to $210,325. The stated range is a general guideline and is not a guarantee of compensation.

Requirements

Extensive experience with SharePoint 2016, SharePoint 2019, SharePoint Subscription Edition, and SharePoint Online.
Extensive experience configuring, installing, and securing SharePoint systems.
Familiarity with managing SQL clusters in support of SharePoint farms.
Experience maintaining patches for SQL clusters and SharePoint farms.
Experience with PKI authentication and claims-based authentication.
Experience using load balancers such as F5 Big-IP Local Traffic Manager or Citrix NetScaler.
Experience managing Microsoft 365/Office 365 cloud offerings such as Microsoft Teams, Microsoft OneDrive, and SharePoint Online.
Experience with routine maintenance processes and willingness to conduct scheduled maintenance during approved maintenance windows.
Experience with Change Management fundamentals, including planning, execution, and documentation of environmental changes.
Experience with Tier 2 and Tier 3 system administration.
Experience troubleshooting issues in a growing environment.
Experience with log reviews, incident analysis, and identifying issue trends and conducting problem analysis.
Effective time-management skills and ability to prioritize major projects, documentation review and updates, incident-ticket resolution, and customer requests.
Strong oral and written communication skills, including communicating major service outages, degradation, and project status to program and government leadership.
Ability to work effectively in a team and support peers in improving processes and results.
Experience with IT Service Management ticketing systems such as ServiceNow.
U.S. citizenship.
TS/SCI clearance with a CI or Full Scope Polygraph, or TS/SCI clearance and willingness to obtain a polygraph.
One of the following education and experience combinations: Bachelor's degree with 12 years of relevant experience; Master's degree with 10 years; Associate's degree with 14 years; or high school diploma with 16 years.
At minimum, a DoDM 8140.03 (previously DoD 8570) IT System Administrator Intermediate certification, such as Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher.

Nice To Haves

A relevant certification in VMware, Windows Server Administration, or similar technology.
Familiarity with Nintex, InfoPath, and/or Power BI platforms for creating and managing workflows.
Experience configuring and managing SPPatchify for patch maintenance of large SharePoint farms.
Microsoft 365 Certified: Administrator Expert or an equivalent certification related to administration of SharePoint, Teams, and OneDrive.

Responsibilities

Interact with site and site-collection owners to handle service inquiries and problems.
Implement, troubleshoot, and maintain IT systems.
Distinguish isolated user problems from enterprise-wide application or system problems.
Develop solutions for complex problems and update Knowledge Articles and Standard Operating Procedures to reflect environmental changes.
Oversee SharePoint projects, including minor and major version upgrades, routine maintenance, hardware and platform upgrades or migrations, and expansion of capabilities to meet emerging requirements.
Identify methods for direct integration with existing and future Identity, Credential, and Access Management technologies.
Assist users with manual migrations from older SharePoint versions to SharePoint 2019, SharePoint Subscription Edition, or SharePoint Online.
Manage permissions for new and existing site collections and their associated lists and items.
Manage access to Microsoft 365/Office 365 applications based on SharePoint technology, including Microsoft Teams, Microsoft OneDrive, and SharePoint Online.
Conduct searches and data purges from operational systems as required for cybersecurity, legal, compliance, FOIA, and other legitimate purposes.
Manage the asset library, risk database, and business-rhythm calendar to enhance stakeholder situational awareness.
Coordinate with customers and stakeholders to collect data, conduct analysis, and develop and implement solutions related to incident tickets and requirements.
Provide follow-up reports, including technical findings, feedback, resolution steps, and After Action Reports, for root-cause analysis, engineering technical assessments, and process-improvement initiatives.
Maintain, develop, and enrich service and server monitoring using SolarWinds, ScienceLogic, PowerShell, or other technologies to provide visibility into service health and performance.
Support customer requirements in a 24/7/365 mission environment.
Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to support after-hours triage and troubleshooting of common SharePoint problems.