SharePoint & Power Platform Support Specialist

E-Infosol • Washington, DC

2d • Onsite

About The Position

E-INFOSOL LLC is seeking a full-time SharePoint & Power Platform Support Specialist in Washington, DC. The role provides frontline technical support for enterprise Microsoft collaboration platforms, diagnosing and resolving issues involving SharePoint 2019, SharePoint SE, SharePoint Online, Power Apps, Power Automate, and Power BI. The specialist supports users across unclassified and classified government environments and applies knowledge of Microsoft licensing, permissions, access management, and environment-specific considerations.

The position also helps customers troubleshoot legacy SharePoint customizations, workflows, and custom web applications as they transition from legacy products to modern cloud-based Microsoft 365. The specialist documents support work and manages tickets, delivers customer-focused guidance, and collaborates with senior engineers by escalating complex issues with relevant customer context.

E-INFOSOL describes itself as a people-first, mission-focused organization serving government and private-sector customers. It offers opportunities for certification-related reimbursement and bonuses, along with employee benefits and perks.

Requirements

• Active Top Secret clearance, with capability to obtain SCI/CI Poly if needed to meet contract requirements.
• Bachelor’s degree in a relevant field.
• At least 3 years of hands-on administration experience with SharePoint, on-premises and/or cloud, and Microsoft Power Platform.
• Proficiency using SharePoint Administration Manager (SAM).
• Demonstrated experience supporting end users with SharePoint, Power Apps, Power Automate, and Power BI troubleshooting.
• Working knowledge of Microsoft licensing models, permission structures, and access management in enterprise and government environments, including SharePoint 2019, SE, SPO, M365, Copilot, Workflow Manager 2.0, and SAM.
• Familiarity with 2013 workflows, SharePoint Designer, and legacy customizations, and ability to troubleshoot them at a functional level.
• Strong communication and customer engagement skills, including the ability to explain technical concepts in user-friendly terms.
• Ability to stay organized, follow processes, and maintain consistent documentation in ticketing tools.

Nice To Haves

• Experience working in environments undergoing modernization or transitioning from legacy SharePoint components.
• Exposure to Power Platform governance, solution lifecycle management, and best practices.
• Familiarity with enterprise IT support operations or service desk workflows.

Responsibilities

• Provide Tier 1/Tier 2 support for SharePoint and Power Platform users, including intake, triage, troubleshooting, and resolution.
• Help users diagnose issues involving SharePoint permissions, site architecture, content access, document management, and Power Apps, Power Automate, and Power BI functionality.
• Troubleshoot functional issues in 2013 workflows, SharePoint Designer-based processes, and legacy customizations; escalate advanced remediation to senior engineers.
• Support teams and clients, and guide customers on Microsoft licensing, permission structures, and governance across SharePoint 2019, SE, SPO, M365, and specialized environments.
• Maintain accurate, timely, and complete ticket documentation, including troubleshooting steps, resolutions, and follow-up actions.
• Collaborate with senior engineering teams to escalate complex issues, provide customer context, and support efficient resolution.
• Identify recurring issues, propose improvements to knowledge articles, and contribute to a stable, well-documented support ecosystem.
• Provide customer service that keeps users supported, informed, and confident during troubleshooting.

Benefits

• Company-subsidized medical premiums, including family and dependent options.
• Dental insurance.
• Vision insurance.
• Retirement savings plan with up to 4% 401(k) match.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Flexible Spending Account (DCFSA).
• Company-paid short- and long-term disability coverage, with additional supplemental options.
• Company-paid life and AD&D insurance, with additional supplemental options.
• Generous paid time off and all 11 federal holidays.
• Legal and identity protection services.
• Certification bonuses and reimbursement.
• Employee perks including UberOne, company outings, and discounts on services including pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level