SharePoint & Power Platform Support Specialist
About The Position
Technica Corporation is seeking a SharePoint & Power Platform Support Specialist to provide frontline technical support across enterprise Microsoft collaboration platforms. The role diagnoses and resolves issues involving SharePoint 2019, SharePoint SE, SharePoint Online (SPO), Power Apps, Power Automate, and Power BI, while providing timely, accurate, customer-centric assistance. It requires understanding Microsoft licensing, permissions models, and environment differences across unclassified and classified government implementations. As customers migrate from legacy products to cloud-based Microsoft 365, the specialist will help troubleshoot legacy SharePoint customizations, workflows, and custom web applications before escalating issues to subject matter experts. The role also emphasizes customer service, organization, ticket management, and consistent documentation. The position is located at a government facility in Washington, D.C., and is onsite. Hybrid or remote work may be possible only where permitted by government policy and with customer approval, coordinated with the team lead and/or government point of contact without interrupting service delivery.
Requirements
- Active Top-Secret clearance with SCI and CI Poly eligibility.
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent education and/or experience.
- At least 3 years of hands-on SharePoint administration experience (on-premises and/or cloud) and Microsoft Power Platform experience.
- Proficiency using SharePoint Administration Manager (SAM).
- Demonstrated experience supporting end users with SharePoint, Power Apps, Power Automate, and Power BI troubleshooting.
- Working knowledge of Microsoft licensing models, permission structures, and access management in enterprise and government environments, including SharePoint 2019, SE, SPO, Microsoft 365, Copilot, Workflow Manager 2.0, and SAM.
- Familiarity with 2013 workflows, SharePoint Designer, and legacy customizations, with the ability to troubleshoot at a functional level.
- Strong communication and customer-engagement skills, including the ability to explain technical concepts in user-friendly terms.
- Ability to stay organized, follow processes, and consistently document work in ticketing tools.
Nice To Haves
- Experience supporting environments undergoing modernization or transitions from legacy SharePoint components.
- Exposure to Power Platform governance, solution lifecycle management, and best practices.
- Familiarity with enterprise IT support operations or service desk workflows.
Responsibilities
- Provide Tier 1 and Tier 2 support for SharePoint and Power Platform users, including issue intake, triage, troubleshooting, and resolution.
- Help users diagnose issues involving SharePoint permissions, site architecture, content access, document management, and Power Apps, Power Automate, and Power BI functionality.
- Troubleshoot functional issues in 2013 workflows, SharePoint Designer-based processes, and legacy customizations; escalate advanced remediation to senior engineers.
- Support the team and clients, and guide customers on Microsoft licensing, permission structures, and governance across SharePoint 2019, SE, SPO, Microsoft 365, and specialized environments.
- Maintain accurate, timely, and complete ticket documentation, including troubleshooting steps, resolutions, and follow-up actions.
- Collaborate with senior engineering teams to escalate complex issues, provide customer context, and support efficient resolution.
- Identify recurring issues, propose improvements to knowledge articles, and contribute to a stable, well-documented support environment.
- Provide exceptional customer service and keep users informed and supported throughout troubleshooting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
