SharePoint & Power Platform Support Ops
About The Position
The SharePoint & Power Platform Support Specialist serves as a frontline technical resource supporting customers across enterprise Microsoft collaboration platforms. The role diagnoses and resolves issues related to SharePoint 2019, SharePoint SE, SharePoint Online, Power Apps, Power Automate, and Power BI, providing timely, accurate, customer-centric assistance. It requires understanding Microsoft licensing, permissions models, and environment nuances across unclassified and classified government implementations. As customers migrate from legacy products to modern cloud-based Microsoft 365, the specialist helps troubleshoot legacy SharePoint customizations, workflows, and custom web apps before escalating issues to subject matter experts. The role calls for a proactive, highly organized customer-service professional who consistently documents work and manages tickets.
Requirements
- At least 3 years of hands-on administration experience with SharePoint (on-premises and/or cloud) and Microsoft Power Platform.
- Proficiency using SharePoint Administration Manager (SAM).
- Experience supporting end users with troubleshooting SharePoint, Power Apps, Power Automate, and Power BI.
- Working knowledge of Microsoft licensing models, permission structures, and access management for enterprise and government environments, including SharePoint 2019, SE, SPO, M365, Copilot, Workflow Manager 2.0, and SAM.
- Familiarity with 2013 workflows, SharePoint Designer, and legacy customizations, with the ability to troubleshoot at a functional level.
- Strong communication and customer engagement skills, including the ability to translate technical concepts into user-friendly guidance.
- Ability to stay organized, follow processes, and maintain consistent documentation in ticketing tools.
- Active Top Secret clearance.
- Willingness to work onsite in Washington, DC.
- US work authorization that does not now or in the future require visa sponsorship.
Nice To Haves
- Experience working in environments undergoing modernization or transitions from legacy SharePoint components.
- Exposure to Power Platform governance, solution lifecycle management, and best practices.
- Familiarity with enterprise IT support operations or service desk workflows.
Responsibilities
- Provide Tier 1/Tier 2 support for SharePoint and Power Platform users, including issue intake, triage, troubleshooting, and resolution.
- Help users diagnose issues involving SharePoint permissions, site architecture, content access, document management, and Power Apps, Power Automate, and Power BI functionality.
- Troubleshoot functional issues in 2013 workflows, SharePoint Designer-based processes, and legacy customizations; escalate advanced remediation to senior engineers.
- Support the team and clients, and guide customers in understanding Microsoft licensing, permission structures, and governance across SharePoint 2019, SE, SPO, M365, and specialized environments.
- Maintain accurate, timely, and complete ticket documentation, including troubleshooting steps, resolutions, and follow-up actions.
- Collaborate with senior engineering teams to escalate complex issues, share customer context, and support efficient resolution cycles.
- Identify recurring issues, propose improvements to knowledge articles, and contribute to a stable, well-documented support ecosystem.
- Provide customer service that helps users feel supported, informed, and confident during troubleshooting.
Benefits
- Accenture Federal Services offers a wide variety of benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
