Shared Services Representative - Remote - Fleet Management

Enterprise•Boise, ID

8h•Remote

About The Position

Enterprise Fleet Management, a business line of Enterprise Mobility, is seeking a Shared Services Representative for its National Service Department. This role is primarily responsible for ensuring timely follow-up on maintenance replacement rentals and roadside-related services, and communicating client approval of repairs to maintenance facilities. The position will also involve assisting with various tasks, projects, and reports related to managing vehicle recalls, historical repair orders, and manufacturer claims. This is a full-time, remote position requiring the employee to work 100% from their home residence in the Boise Metropolitan area. The National Service Department operates Monday through Friday from 5 a.m. to 9 p.m. CST and Saturdays from 7 a.m. to 4 p.m. CST. Schedules are based on business needs and require 40 hours per week.

Requirements

Must be 18 years of age or older
Must live in the Boise Metropolitan area or surrounding counties
Must live in the state of Idaho
One (1) year of customer service experience
One (1) year of administrative support experience
Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook)
Must have the ability to meet all work from home technical requirements
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Executing Customer Service
Detail Oriented
Analyzing
Communication
Flexibility
Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.
Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/ )

Responsibilities

Monitor the advancement of live jobs by conducting follow ups to vendor partners, clients, and maintenance repair facilities in a timely manner
Communicate status of live jobs and vehicles out of service at repair facilities by noting internal system and emailing or calling clients
Identify and escalate customer service opportunities related to roadside assistance or delays in repairs
Extend replacement rentals to accommodate alternate transportation for fleet drivers
Consult with, and make recommendations to, clients regarding vehicle repair service progression
Relay repair approvals to repair facilities on behalf of the client