Administrator, Shared Services

Fairstone Bank•Toronto, ON

1d•CA$50,000 - CA$60,000•Hybrid

About The Position

The Administrator, Shared Services is responsible for the accurate and timely processing of financial transactions and account maintenance activities within the shared services portfolio. This role supports operational efficiency and ensures data integrity across customer accounts by collaborating with internal stakeholders including Contact Centre, Collections, Fraud, Legal, Funding, Renewals, Discharge and Finance.

Requirements

Post-secondary degree or diploma in Business, Finance, or related field
Minimum 2 years of experience in financial services operations
Strong financial acumen with attention to detail, including knowledge of credit card operations, risk, and compliance
Advanced analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
Excellent communication skills with proficiency in MS Office (Excel, Word), and a collaborative, customer-focused approach

Nice To Haves

Credit card operations experience preferred
Call centre or customer-facing financial services experience is an asset.

Responsibilities

Process financial and non-financial transactions including adjustments, payments, reversals, and account updates
Perform account maintenance activities in accordance with established procedures
Ensure all transactions are accurately completed and within defined service level agreements (SLAs)
Support daily operational workflows, including queue management and service request processing
Generate and review system reports to identify and resolve discrepancies
Respond to internal inquiries from departments such as Contact Centre, Collections, Fraud, and Finance
Perform account and transaction reconciliations to ensure data accuracy and completeness
Investigate and resolve variances or exceptions in a timely manner
Maintain tracking logs and provide reporting for operational and audit purposes
Conduct regular quality checks and audits on processed transactions and account setups
Document findings and escalate discrepancies to management as required
Support adherence to internal controls and risk management practices
Review and validate convenience cheque requests against client and account information
Process cheque postings, stop payments, and related servicing requests
Ensure compliance with fraud prevention and operational controls
Adhere to all applicable regulatory requirements, internal policies, and procedures
Ensure all activities align with organizational risk management frameworks
Escalate potential risks, control gaps, or policy breaches appropriately