Shared Services Applications Sr Administrator

Aston Carter•Bayport, MN

1d•$25 - $35•Hybrid

About The Position

The Shared Services Applications Senior Administrator supports and optimizes the Coupa platform and related accounts payable processes within a large, growing organization. This role focuses on administering procurement and invoicing modules, enhancing automation, resolving invoice issues, and providing cross-functional support to Finance, Procurement, IT, and Shared Services teams. The position offers exposure to a high-volume, enterprise environment with strong opportunities for growth and internal mobility.

Requirements

Either 5+ years of Coupa analysis, automation, or implementation experience, or 3+ years of Coupa experience focused on processing activities.
Hands-on experience with Coupa procurement, invoicing, and supplier modules.
Strong accounts payable experience, including invoice processing, reconciliation, and exception handling.
Demonstrated ability to support automation and straight-through processing within AP or Source-to-Pay environments.
Proficiency with Microsoft Excel, including the ability to create and use pivot tables and VLOOKUP functions.
Experience troubleshooting system configurations, workflows, and approval chains in a business applications environment.
Ability to develop and maintain operational reports and analyze AP data for trends and improvements.
Experience supporting user access, permissions, and role administration in enterprise applications.
Strong communication skills with the ability to train and support business users and collaborate with cross-functional teams.

Nice To Haves

Source-to-Pay (S2P) experience is a significant plus.
Experience with other procurement or AP automation systems such as Ariba or similar platforms.
Background in accounting or finance operations, particularly within shared services or large enterprise environments.
Experience supporting integrations between Coupa and ERP systems.
Familiarity with internal controls, approval governance, and audit support within financial systems.
Comfort working in a high-volume AP environment with a focus on continuous improvement and automation.

Responsibilities

Administer and support Coupa procurement, invoicing, and supplier modules to ensure reliable and efficient daily operations.
Maintain and update system configurations, approval chains, business rules, and workflows within Coupa.
Monitor system performance, identify issues, and resolve configuration-related problems in a timely manner.
Manage user access, roles, and permissions to maintain appropriate security and governance in the system.
Coordinate testing and validation of system enhancements, changes, and new features before deployment.
Support end-to-end invoice processing from submission through payment, ensuring accuracy and timeliness.
Troubleshoot invoice exceptions, matching discrepancies, and workflow bottlenecks to minimize delays.
Assist with both non-PO and PO-backed invoice processing activities, ensuring adherence to established procedures.
Support invoice automation initiatives and straight-through processing goals to increase efficiency.
Investigate and resolve supplier invoicing issues, working closely with internal and external stakeholders.
Assist suppliers with onboarding to the Coupa Supplier Portal and provide ongoing support as needed.
Promote electronic invoicing adoption and supplier self-service capabilities to streamline transactions.
Troubleshoot supplier transaction and submission issues within Coupa and related systems.
Support supplier master data maintenance activities when required to ensure data accuracy and integrity.
Develop, maintain, and distribute standard operational reports related to AP and Coupa usage.
Analyze accounts payable and Coupa data to identify trends, inefficiencies, and process improvement opportunities.
Support reporting requests from Finance, Procurement, and Audit teams, ensuring timely and accurate delivery.
Monitor key metrics related to invoice processing, workflow performance, and system utilization.
Support internal controls and approval governance within Coupa, ensuring compliance with policy standards.
Monitor approval workflows and escalation paths to maintain appropriate oversight and control.
Assist with audit requests and documentation gathering related to Coupa, AP processes, and system controls.
Ensure system processes align with financial control requirements and organizational policies.
Serve as a subject matter expert for Coupa users across the organization.
Provide training, guidance, and day-to-day support to business users on Coupa functionality and best practices.
Partner with Procurement, Finance, IT, and Shared Services teams to resolve issues and drive process improvements.
Support integration monitoring between Coupa and ERP systems, helping to identify and resolve integration issues.
Contribute to ongoing ERP consolidation efforts and the migration of more invoices into Coupa for increased automation.