Sr. Manager, HR Shared Services

United Ground Express • Chicago, IL

4d

About The Position

The Senior Manager, HR Shared Services provides strategic leadership and operational oversight across a broad portfolio of Human Resources functions, ensuring the organization delivers consistent, efficient, compliant, and employee-focused HR services. The Senior Manager provides leadership and direction to a diverse team spanning Labor Relations, Talent & Organizational Development, Benefits, HR Operations, Legal Support, and HRIS, creating alignment across functions while driving continuous improvement and operational excellence.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field required; advanced degree preferred.
• 5+ years of progressive Human Resources experience with increasing leadership responsibility.
• Experience leading multiple HR disciplines or a broad HR operations/shared services portfolio.
• Demonstrated experience leading and developing managers and cross-functional teams.
• Strong understanding of HR operations, employee relations, benefits, HRIS, talent development, and employment compliance.
• Experience managing complex, cross-functional HR initiatives and organizational change.
• Strong knowledge of HR systems, data management, reporting, and process improvement.
• Demonstrated ability to translate business needs into practical HR strategies and scalable solutions.
• Strong analytical and problem-solving skills with the ability to use data to drive decisions.

Responsibilities

• Provide strategic leadership and day-to-day oversight for the HR Shared Services organization, including Labor Relations, Talent & Organizational Development, Benefits, HR Operations, Legal Support, and HRIS.
• Establish clear priorities, operating rhythms, service expectations, and accountability across the Shared Services team.
• Build strong partnerships across HR and the broader organization to ensure HR services are integrated, responsive, and aligned with business needs.
• Identify opportunities to streamline, automate, and standardize HR processes while improving the employee and leader experience.
• Lead the development and implementation of scalable HR processes, policies, programs, and infrastructure to support organizational growth.
• Ensure HR practices and processes are administered consistently and in alignment with applicable employment laws, regulations, company policies, contracts, and collective bargaining requirements.
• Partner with Legal and Labor Relations leadership to identify and mitigate employee relations, compliance, labor, and organizational risk.
• Oversee HRIS strategy and data integrity, ensuring systems effectively support HR programs, reporting, analytics, and business decision-making.
• Partner with HRIS and HR Operations to improve data quality, reporting capabilities, workflow automation, and system utilization.
• Provide oversight of benefits administration and employee support, ensuring programs are effectively communicated, compliant, competitive, and aligned with organizational priorities.
• Support Talent & Organizational Development strategy, including leadership development, onboarding, performance management, succession planning, and talent programs.
• Use HR data and analytics to identify trends, inform decisions, and proactively address organizational opportunities and risks.
• Lead cross-functional HR projects and enterprise initiatives, including system implementations, organizational changes, acquisitions, integrations, policy changes, and process transformations.
• Develop and maintain strong relationships with senior leaders and serve as a trusted HR advisor on complex, cross-functional matters.
• Coach, develop, and hold direct reports accountable for performance, collaboration, execution, and service delivery.
• Create a culture of collaboration, continuous improvement, accountability, and customer service within the HR Shared Services team.
• Ensure appropriate documentation, controls, processes, and governance are in place across HR Shared Services.
• Identify emerging HR trends, technology opportunities, and industry practices that can improve organizational effectiveness and employee experience.
• Support broader HR strategy and organizational priorities as a member of the HR leadership team.

Benefits

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager