Shared Services Advisor

Cenovus Energy•Lloydminster, SK

11d•Onsite

About The Position

The Shared Services Advisor ensures the reliable day‑to‑day operation of IT infrastructure across Western Canada field sites. Based in Lloydminster, this role serves as the primary on‑site IT resource, supporting end‑user computing and field infrastructure while acting as a key liaison between field operations and centralized IT teams. The successful candidate will travel to surrounding field sites as required to support seamless IT delivery. The Shared Services Advisor provides hands‑on incident and escalation support, SMART HANDS assistance for remote IT and approved non‑IT teams, and manages the installation, relocation, and tracking of IT assets and inventory. The role focuses on maintaining operational stability, minimizing service disruptions, and proactively identifying and communicating risks and end‑user impacts. While primarily operational, the Advisor contributes field expertise to approved projects as needed. Success in this role requires a versatile technical generalist who can work independently in remote environments, communicate effectively with technical and non‑technical stakeholders, build strong working relationships, and travel extensively to support business‑critical field operations.

Requirements

Legally authorized to work in Canada
Post‑secondary diploma or degree in IT, Computer Systems, Engineering Technology, or equivalent hands‑on experience
2+ years of experience supporting IT infrastructure and end‑user computing in operational, industrial, or field‑based environments, ideally across remote or distributed locations
Demonstrated experience with networking, telecom, servers, storage, incident response, escalation troubleshooting, and asset lifecycle management
Proven ability to work independently, solve complex problems without predefined procedures, and collaborate effectively with centralized IT teams and business stakeholders
Willingness to travel to remote and rural field sites and work safely in regulated, safety‑sensitive environments
Maintain a Class 5 driver's license, a satisfactory driving record, and adhere to the appropriate Company policies and guidelines

Responsibilities

Accountable for the stability, availability, and safe operation of IT infrastructure that enables frontline business activities
Deliver consistent, on‑site IT support for frontline operations across multiple remote and rural locations
Partner with Deskside, Infrastructure, Workplace, Security, application teams, and site stakeholders to ensure seamless service delivery
Execute and oversee IT assets, inventory, and infrastructure changes aligned with enterprise standards
Resolve incidents and escalations to protect productivity, operational continuity, and safety
Make independent operational decisions, proactively communicate risks, and apply sound technical judgment in dynamic field environments