Supervisor, Shared Services

Insperity•Kennesaw, GA

About The Position

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com. Why Insperity? Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community. Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training. Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work. SUMMARY This position is responsible for supervising national teams to enhance the client experience in areas of efficiency, performance improvement, and service enhancement. This position works with other departments including Field Operations and Middle Market to identify, develop, recommend, and implement process improvements resulting in increased client retention, growth, and satisfaction. This position also selects, develops, coaches, and leads Shared Services team members to achieve and sustain optimal individual and team performance.

Requirements

High school diploma or equivalent required.
Bachelor’s Degree or equivalent work experience is required.
Five to eight years of experience in a related field required with two to four years prior supervisory experience strongly preferred.
CPP and/or PHR preferred.
Customer service experience in a team environment.
Above average written and verbal communication skills.
Highly effective problem solving/decision making/conflict resolution skills.
Manage time of direct reports; Identify and provide input to staffing needs; Exhibit good stewardship of monetary expenses in relation to budgetary allocations; Identify and engages service solutions within and outside payroll department.
Competent in design and delivery of presentation materials.
Strong individual and project organizational skills.
Ability to participate in and/or lead multiple concurrent projects
General awareness of various HR disciplines and understanding as it relates to payroll, benefits, taxation, accounting, employment documentation, employment, and general HR practices.
Lead and coach a team through development processes.
Communicate to a wide audience on the technical applications of payroll as applied to business and accounting.
Knowledge of basic methods and practices of software testing and implementation processes.
Proficient at evaluating and analyzing technical payroll practices, using critical thinking and change leadership to effectively challenge and influence change for ineffective processes
Proficient use of Microsoft Office programs and ability to learn other application programs as needed.

Nice To Haves

CPP and/or PHR preferred.

Responsibilities

Embraces and delivers Shared Services vision and drives continual improvement in performance, services, and desired outcomes.
Demonstrates effective business communication skills, oral and written, to facilitate effective service and recovery with clients, participating in client communication via phone or email to support Insperity initiatives.
Monitors client satisfaction indicators via survey results to determine process improvement opportunities, and recognize achievement, and establish and influence team goals
Develops working relationships with leaders at all levels across other departments including Field Operations and Middle Market Service Operations to support actions and initiatives which improve national client retention results.
Maintains good understanding of internal business processes and applications.
Probes, gathers, and analyzes internal and external client needs pertaining to payroll processes, reporting, and effectiveness of day-to-day operations related the Shared Services team.
Supports process and audits efforts to ensure integrity and accountability for Sarbanes-Oxley compliance.
Establishes and supports national team goals and objectives, including but not limited to career mobility through Career Path and performance goals for professional improvement of self and staff.
Conducts performance evaluations, formal and informal coaching and counseling, and development plans.
Facilitates new hire on-the-job training and orientation for successful integration into team environment.
Supervises others: Yes