Shared Service Team Lead

Assurant•Atlanta, GA

5d•Onsite

About The Position

Assurant has an exciting opportunity for a Shared Services Team Lead for our Check Printing and Secured Master Banking room (SMBR) team. The team lead is responsible for training, coaching, and ensuring accurate results of the overall processing team. This is accomplished by working dynamically with management, the team, and supportive units. This role requires you to work in our Atlanta, GA location. This position also requires overtime as needed.

Requirements

High school diploma or GED
Intermediate computer skills (ability to create and edit spreadsheets/documents, email attachments)
Ability to plan, prioritize, and organize to meet goals as demonstrated in previous position.
Demonstrate leadership skills and have ability to interact effectively with clients and associates on more complex issues.

Nice To Haves

Minimum 3 years insurance, banking, finance, mortgage lending, or related experience
Minimum 2 years demonstrated leadership experience.
SSP and Black Knight working knowledge preferred.

Responsibilities

Coordinate and monitor daily workflow for Specialists and Sr. Specialists
Be the departmental subject matter expert.
Train, develop, and mentor a team of processors.
Prepare and complete assigned reports timely and accurately.
Track compliance/SLAs.
Research, track, and provide feedback of the root cause on claim check handling and quality issues.
Communicate with supportive departments directly on research inquiries, when applicable.
Experience monitoring individual and team performance against KPIs/SLAs
Experience overseeing check handling processes, including intake, review, research, posting, and/or reconciliation.
Ability to ensure accuracy, timeliness, and compliance in check processing activities
Ability to manage escalations and resolve issues effectively
Support/assist with both DTE, SSP, Bottomline, and Black Knight/Ice work functions and other team duties.
Provide elevated level of accuracy in check printing and processing
Understand loss drafts forms to allow accurate updating to the client’s database so clients can meet complicated regulatory obligations and to ensure claims are processed accurately.
Determine when additional actions, training, and feedback are required based upon information received on a claim.
Make timely decisions to ensure mailout checks are completed within SLA’s
Effectively delegate, create an inspiring team environment, and motivate team members with an open communication outlook.
Identify process improvements through team feedback, process oversight, and provide suggestions for performance improvement.
Partner with the manager on process improvements and workflow to ensure business objectives are met.
Follows standard procedures and policies with more senior levels using greater latitude and judgement in responding to inquiries.
Expert critical thinking skills apply complex issues for researching and resolving exception items that have been initiated via various channels.
Analyze problems, make recommendations, and make decisions impacting team