Shared Service Center Training Specialist

AIR Communities•Denver, CO

3d•$75,000 - $90,000•Onsite

About The Position

The SSC Trainer supports the Shared Service Center by curating, designing, developing, and facilitating training initiatives to support the various teams within the SSC. The Specialist reports to the Program Manager – Operations and Onboarding in Learning & Development and works close with SSC leaders to ensure all training is consistent with company standards and processes. The person creates engaging, customized training for all SSC departments, owns New Hire Orientation for SSC team members, delivers training content, and supports the entire team with content creation that appeals to adult learners.

Requirements

1–3 years of experience training and coaching others, classroom facilitation experience preferred
Strong presentation and communication skills
Ability to engage diverse audiences and manage group dynamics
Comfort with both in-person and virtual delivery platforms
Experience in adult learning environments preferred
Demonstrates accountability and a creative, solution-focused mindset

Responsibilities

Facilitate in-person and virtual training sessions across a variety of topics
Create a positive, inclusive, and engaging learning environment
Adapt delivery style and pacing based on learner needs and feedback
Design and update learning materials, including presentations, PowerPoints, facilitator guides, and job aids.
Track training assignments and completions through the Learning Management System (LMS).
Partner with instructional designers to provide feedback on content effectiveness
Manage classroom logistics and ensure smooth session execution
Assess learner understanding and reinforce key concepts
Coach learners and provide constructive feedback during and after sessions

Benefits

25% Rent Discount at any AIR community
Medical, dental, vision, and life insurance options
HSA/FSA plans
Short and long-term disability paid by the company.
401(k) plan with employer matching contribution up to 6%.
Paid time off including vacation, sick time, and 14 holidays.
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits
Pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.