Shared Service Center Training Specialist
About The Position
The SSC Trainer supports the Shared Service Center by curating, designing, developing, and facilitating training initiatives to support the various teams within the SSC. The Specialist reports to the Program Manager – Operations and Onboarding in Learning & Development and works close with SSC leaders to ensure all training is consistent with company standards and processes. The person creates engaging, customized training for all SSC departments, owns New Hire Orientation for SSC team members, delivers training content, and supports the entire team with content creation that appeals to adult learners.
Requirements
- 1–3 years of experience training and coaching others, classroom facilitation experience preferred
- Strong presentation and communication skills
- Ability to engage diverse audiences and manage group dynamics
- Comfort with both in-person and virtual delivery platforms
- Experience in adult learning environments preferred
- Demonstrates accountability and a creative, solution-focused mindset
Responsibilities
- Facilitate in-person and virtual training sessions across a variety of topics
- Create a positive, inclusive, and engaging learning environment
- Adapt delivery style and pacing based on learner needs and feedback
- Design and update learning materials, including presentations, PowerPoints, facilitator guides, and job aids.
- Track training assignments and completions through the Learning Management System (LMS).
- Partner with instructional designers to provide feedback on content effectiveness
- Manage classroom logistics and ensure smooth session execution
- Assess learner understanding and reinforce key concepts
- Coach learners and provide constructive feedback during and after sessions
Benefits
- Medical, dental, vision, and life insurance options
- HSA/FSA plans
- Short and long-term disability paid by the company
- 401(k) plan with employer matching contribution up to 6%
- Paid time off including vacation, sick time, and 14 holidays
- Paid parental leave of up to 16 weeks
- Tuition assistance program
- Up to 100% reimbursement for job-related certifications and licenses
- 15 hours of paid time annually for community service
- Commuter benefits
- Pet insurance
- Consumer discounts on various products and services
- Opportunities for ongoing professional development, leadership training, and career growth
- 25% Rent Discount at any AIR community
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
