Sewer Drain Service Technician

Drain Masters AK•Anchorage, AK

5d•Onsite

About The Position

The Sewer Drain Service Technician is a mid-level position designed for individuals already experienced in the essentials of residential sewer systems including the various pipe materials used in Anchorage sewer systems, and the tools and equipment of the trade including cable machines/millers, jetters, augers, locators, cameras (will train), and more. At Drain Masters, we are committed to delivering expert plumbing and drain solutions with professionalism, integrity, and a drive to make every experience a Win-Win-Win —for the customer, the technician, and the company. We believe the trades are noble work, and we’re proud to elevate the role of skilled technicians in our community.

Requirements

Valid Alaska Driver’s License
Two years experience in drain clearing with a preferred emphasis in main sewer drains
Ability to lift 50+ lbs. and work in crawlspaces, basements, and confined areas
Reliable transportation to and from work during training period (if no vehicle assigned)
Strong communication skills and a customer-first mindset
Willingness to get dirty, learn quickly, and follow direction

Nice To Haves

High school diploma or GED preferred, but not required
Experience with cable machines/millers, jetters, augers, locators, cameras

Responsibilities

Clearing, cleaning, and diagnosing residential sewer drain lines, as well as sinks, tubs, showers, toilets, and floor drains using the appropriate equipment.
Follow safety procedures at all times, including proper PPE use and equipment handling.
Accurately complete forms, job notes, and customer-facing documentation using Service Titan and other software platforms.
Maintain vehicle cleanliness and organization (assigned vehicle or team vehicle).
Attend and participate in all assigned trainings, meetings, and performance reviews.
Follow and internalize the Nexstar Service System, focusing on the steps of Prepare, Greet, Evaluate, Present, Execute, and Wrap Up.
Maintain clear communication with dispatch, leadership, and team members.
Uphold Drain Masters' core values in all interactions—with customers, teammates, and the public.
Participate in a structured 30-day onboarding program including hands-on field work, classroom-style learning of our systems and procedures, Nexstar onboarding, and training in our various technology platforms.
Learn and adopt all assigned technology tools, including: Service Titan (dispatching, job records, estimates, documentation), Nexstar Network tools and templates, Microsoft Outlook, Teams, and Sharepoint.
Maintain a willingness to learn and apply emerging technologies and best practices.
Represent Drain Masters with courtesy, respect, and professionalism on every job.
Demonstrate empathy, clarity, and confidence when communicating with customers.
Dress and act in accordance with company standards at all times.
Follow all communication guidelines and leave-behind materials as part of the service process.
Show up on time, in uniform, and ready to work every scheduled shift.
Notify leadership promptly if unable to attend.
Demonstrate a learning mindset, openness to feedback, and a commitment to improvement.
Be dependable, respectful, and helpful to teammates, trainers, and office staff.
Use approved channels to provide updates, ask questions, and share challenges or progress.
Own your performance and follow through on assigned tasks and training goals.
Align behavior with company values: Integrity, Teamwork, Excellence, Growth, and Service.